Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a friendly, reliable, and bilingual (English/Spanish) Lobby Attendant to join our Facilities & Security team. This customer-focused position ensures that clinic lobbies provide a safe, welcoming, and professional environment for all patients and visitors.
Key Responsibilities (include but are not limited to):
• Greet patients and visitors, answer questions, and provide directions to various departments.
• Maintain the cleanliness and organization of the lobby and other public areas.
• Monitor lobby activity to ensure a safe and secure environment; report concerns promptly.
• Notify Facilities or Housekeeping regarding spills, supply needs, or maintenance issues.
• Provide basic assistance to patients or visitors with special needs.
• Respond professionally to guest requests, concerns, or minor incidents, escalating issues as necessary.
Qualifications:
• Minimum of 2 years of experience in healthcare, community services, or a customer-facing role preferred.
• Strong customer service and communication skills required.
• Ability to remain calm and professional in a busy environment.
• Bilingual (Spanish/English) strongly preferred.
• Valid Massachusetts driver’s license and reliable transportation required.
Education:
• High School Diploma or GED required.
GLFHC offers a great working environment, comprehensive benefits package, opportunities for growth, and tuition reimbursement.
Greater Lawrence Family Health Center (GLFHC), a Federally Qualified Health Center with clinical sites in located in Lawrence and Methuen, Massachusetts, serves over 60,000 unique patients from Lawrence and the surrounding communities of Methuen, Andover, North Andover and Haverhill. It is the second-largest Federally Qualified Health Center in the Commonwealth of Massachusetts.
Since 1980, GLFHC has been fulfilling its mission “to improve and maintain the health of individuals and families in the Merrimack Valley by providing a network of high quality, comprehensive health care services and by training health care professionals who can respond to the needs of a culturally diverse population.”
GLFHC is also home to the nationally-recognized Lawrence Family Medicine Residency (LFMR) program, the first family medicine residency program of its kind in the United States. Solely owned and operated as an academic medical residency by the health center, LFMR has graduated close to 200 primary care physicians. The majority of LFMR graduates have either stayed at the health center or have chosen to stay working in low-income, underserved communities in Massachusetts and across the country. In FY2020, LFMR will be home to 42 residents who participate in one of the only 4-year programs in the country as part of a demonstration project conducted by the Centers for Medicaid and Medicare Services.