Local Registration Authority (LRA) Technician

SMS is hiring a LRA (Local Registration Authority) Technician for our C4 contract on Kirtland Air Force Base in New Mexico. LRA duties includes answering calls, reviewing incidents in the ticketing system, and responding to emails to fulfill requests on two different networks and provides customers and enterprise teams with rapid and accurate data, answers, and information.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Job Responsibilities

• Duties include but are not limited to the scheduling, creation, issuance, revocation, and recording of token/certificate material for account access. These duties require skills in time and task management for the setting of appointments with end users. Experience navigating Active Directory and reviewing AD user objects for issues and completeness is a plus.
• Perform project and task management duties such as reviewing, disseminating, following up on, and documenting requests, or requirements.
• Answering calls, reviewing incidents in the ticketing system, and responding to emails to fulfill requests on two different networks and provides customers and enterprise teams with rapid and accurate data, answers, and information.
• Works with outside agencies to ensure local level compliance with required tasks.
• Works with local leadership and contacts to identify and report local issues.
• Routine checks of tasks to ensure deadline compliance.
• Works with customers and their support staff to ensure prompt resolution and escalation if needed.
• Creates, updates, and routes Enterprise provided information to local Kirtland AFB contacts.
• Creates, updates, routes, and closes help desk tickets in the Air Force Remedy ITSM
• Create and maintains process documentation and standard operating procedures.
• Familiarity with Windows Operating systems and the Microsoft Office Suite
• Familiarity with creating/updating tickets in Service Now preferred.
• Familiarity with active directory Account Permissions/Provisioning
• Experience in computer hardware support, troubleshooting, and imaging of classified and unclassified systems.
• Ability to learn and support diverse software.
• Experience in organizing and coordinating user appointments.
• Create, maintain, record, and archive documentation in accordance with documented program guidance.
• Train appointed TA personnel on registration procedures, DD2842 processing, reporting of lost or compromised tokens, downloading and installing tokens, and performing identity authentication.

Required Qualifications

• Must have the ability to interface well with customers at various levels of a military organization.
• Experience in a variety of different fields is essential to success in this position
• Excellent written and verbal communication skills.
• Ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
• Applicant must possess refined critical thinking skills, effective communication, organization, and documentation skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable.
• Prior experience in a government consulting services environment is preferred.
• DoD Secret security clearance is required.
• Minimum DoD 8570/8140 IAT-I + CE certification required.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.