Job Title: Lockbox Specialist (Level I)
Location: Chicago, IL
Duration: Contract - 12 months
Pay Range: $18.31 (W2)
Job ID: 372515
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Lockbox Specialist (Level I) to join our operations team on the 2nd night shift. The ideal candidate will have experience in high-volume document imaging, transaction processing, and lockbox operations and a proven ability to maintain quality, resolve exceptions, and support continuous production environments.
Shift & Schedule:
- 2nd Night Shift: Friday night through Tuesday night, 10:00 pm - 6:30 am
- Overtime required when needed
Responsibilities:
- Process transactions in support of consumer, commercial, and wholesale banking services.
- Perform routine maintenance on Opex equipment and escalate equipment issues based on error messages.
- Scan and image customer documents received via US mail, overnight mail, and local courier using high-speed machinery.
- Identify and handle exceptions, including cash, credit card payments, and foreign items.
- Sort, review, and process transactions using electronic or mechanical equipment, including MICR/image and remittance activities.
- Reconcile work, render statements, and support lockbox and ATM deposit operations as required.
- Ensure documents are scanned and retained per guidelines, including accurate box proration steps for recordkeeping.
- Provide quality service to internal partners and external clients while meeting operational controls and bank standards.
- Support complex item processing tasks and act as a peer resource as needed.
Required Skills & Qualifications:
- Ability to process transactions based on documented procedures with accuracy and consistency.
- Experience with high-speed scanning/imaging equipment, preferably Opex.
- Strong attention to detail and adherence to operational controls.
- Capability to identify exceptions and escalate equipment or processing issues appropriately.
- Ability to interpret different transaction and document types, including nested self-mailers and large-volume submissions.
- Receptive to coaching and able to adapt to change in a production environment.
- Comfort with prolonged sitting and meeting productivity and quality metrics.
Preferred Skills:
- Prior lockbox, remittance processing, or item processing experience in a banking environment.
- Experience with MICR/image workflows and document retention standards.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.