Lodge Intern

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a College Intern to work with our Hotel Team!All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Lodge Intern position deals closely with all aspects of the Rooms Department (front office, housekeeping, guest services) from arrival to departure.  The associate must be knowledgeable about each area of the property, operating systems, as well as the amenities we offer to be able to communicate these to the guest. 

FRONT DESK DUTIES AND RESPONSIBILITIES:

·        Ensure all guest concerns and requests are resolved promptly and properly.

·        Ensure the accuracy and completion of daily checklists.

·        Ensuring the accuracy and completion of all folios and room charges daily.

·        Use of resort software and phone switchboard.

·        Knowledge of OneDrive and Microsoft Office Suites for daily use including scheduling shuttles for arriving/departing guests.

·        Assists in maintaining all Front Desk logs and materials including information binders, and phone lists.

·        Always wears the proper uniform.

·        Knowledgeable of cash handling and credit policies.

·        Schedule flexibility required, days, evening, and weekends, required, Night Audit shifts as needed.

·        Maintain all logs including ski ticket logs, patience voucher logs, and package logs.  Notifies Front Office Manager when inventories are low.

·        Works closely with housekeeping, concierge, and valet.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

·        Ability to communicate effectively verbally, in writing, and over the phone, with Staff, Senior Management team members, and Ownership.

·        Excellent leadership, interpersonal and problem-solving skills.

·        Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.

·        Ability and willingness to work with various office equipment and software systems.

·        Must maintain a positive influence in the community and positive relations with area vendors.

·        Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.

·        Quality – Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.

·        Guest Service – Responds promptly to guests’ needs and takes ownership of the overall guest experience.

·        Professionalism – Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

·        Profitability – Makes a conscientious effort to help minimize waste of products, equipment, and supplies to increase the department’s profitability and the entire property.

HK DUTIES AND RESPONSIBILITIES

• Inspecting guest rooms.
• Assisting in counseling employees.
• Resolving guest complaints.
• General office duties.
• Maintain strong relationships with team members.
• Inspect public areas.
• Help manage Lost & Found.
• Assist other departments when needed.
• Reports necessary maintenance issues.
• Follows departmental policies and procedures.

Follows company policies and procedures and other duties as assigned by Director.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Front Office Manager based upon the requirements of the company.

•             Participate in industry organizations.

•             Maintain an open line of communication between guests, employees, and management.

•             Assist in any other duties as needed. This position may be required to perform other and additional duties assigned by the Resort Manager and/or General Manager.

ORGANIZATIONAL RELATIONSHIPS

Position directly reports to (titles):

·        Front Desk Supervisor, Front Office Assistant Manager, Front Office Manager

PHYSICAL REQUIREMENTS

FREQUENCY KEY: Rare- Up to 1 hour, Occasional- 1 to 3 hours, Frequent 3 to 6 hours, Constant- 6 to 8 hours

PHYSICAL ACTIVITY                                                                FREQUENCY

Sitting                                                                                             Frequent

Walking, climbing stairs                                                            Occasional

Crouching/Bending/Stooping                                                 Occasional

Reaching                                                                                       Constant

Grasping                                                                                        Constant

Pushing/Pulling                                                                           Occasional

Near Vision                                                                                    Constant

Far Vision                                                                                        Constant

Hearing                                                                                          Constant

Talking                                                                                            Constant

Lifting/Carrying (20 lbs.)                                                            Occasional

Travel                                                                                               Occasional

QUALIFICATION STANDARDS

EDUCATION

• Business Degree (in Business Administration or Hospitality) an asset but not required.

EXPERIENCE/LICENSES OR CERTIFICATES

• Minimum of 2 years’ experience in hospitality industry an asset.

SCHEDULE / HOLIDAYS/ PTO:

This position requires regular, reliable, and punctual attendance. A Front Desk Agent is expected to usually keep a 5-day-a-week schedule but adjust as needed according to business needs; for example, a 6-day week may be required during peak business periods.  A workweek of up to 50 hours per week can be expected. However, it can be more or less, depending on business needs. Working evenings, weekends, and holidays may be required. Holidays and PTO are in accordance with the AH Exempt Employee policies as outlined in the Employee Handbook. Typically, PTO will not be permitted during June 15 - September 15 and December 15 – January 5.

NOTICE:

Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.  The hospitality business functions seven (7) days a week, twenty-four hours a day.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.