Lodge Sales Coordinator

Job Description

The Sales Coordinator supports the sales and execution of group, corporate, catering, and event business for the Lodge and Banquet operations. This position is responsible for developing client relationships, generating new business, coordinating event details, preparing contracts and proposals, and working with internal departments to ensure successful events and exceptional guest experiences. The ideal candidate is highly organized, self-motivated, professional, and comfortable managing multiple clients, events, and deadlines in a fast-paced hospitality environment.

Responsibilities

• Generate new group, corporate, catering, and event business through networking, cold calling, referrals, community events, trade shows, and other sales activities.
• Build and maintain strong relationships with new and existing clients to encourage repeat business and long-term partnerships.
• Conduct sales calls, client meetings, site tours, property inspections, and post-event follow-up.
• Work toward established sales and revenue goals and identify opportunities for upgrades, menu enhancements, and additional services.
• Prepare and maintain contracts, proposals, agreements, and other event documentation.
• Coordinate event details, including menus, room setups, audiovisual needs, attendance guarantees, timelines, entertainment, and special requests.
• Communicate event details and client expectations with Lodge, Banquets, Food & Beverage, Front Desk, Housekeeping, Finance, Marketing, and other departments.
• Monitor event deadlines, deposits, rooming lists, guarantees, payments, and other requirements.
• Maintain accurate account, contract, and event records and prepare required sales reports and forecasts.
• Assist with corporate accounts receivable by monitoring balances, payments, and outstanding invoices.
• Help resolve client concerns and event challenges while maintaining a high level of customer service.
• Participate in meetings and other activities that support successful event operations and sales growth.

Qualifications

• 2+ years of hotel sales, group sales, catering sales, event sales, or related hospitality experience preferred.
• Associate degree or two-year certificate preferred, or an equivalent combination of education, training, and experience.
• Experience preparing, reviewing, and negotiating contracts and proposals preferred.
• Experience with Opera Cloud or a similar property management system preferred.
• Proficiency with Microsoft Word, Excel, Outlook, and other business systems.
• Excellent communication, organization, customer service, negotiation, and relationship-building skills.
• Strong attention to detail and the ability to manage multiple priorities and deadlines.
• Self-motivated, proactive, professional, and results-oriented.
• Strong problem-solving skills and the ability to adapt to changing client and operational needs.
• Ability to work effectively with clients, guests, coworkers, leadership, and outside business partners.
• Must obtain and maintain all required licenses and certifications and meet applicable gaming employment requirements.
• Food Handler's Card required.
• A valid driver's license is required if driving is part of the position.

Schedule

Typically, Monday through Friday, with flexibility to work evenings, weekends, and holidays as needed to support events and operational needs.

Physical Requirements

This position requires regular standing, walking, reaching, and communication, and may occasionally require stooping, kneeling, crouching, or crawling. The ability to occasionally lift and move up to 50 pounds is required.

Join our team and help create memorable experiences for our guests while building lasting business relationships and driving successful events.

Company Description

Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups and bands originating in the Skagit and Samish River valleys; the surrounding coastal areas; and islands, including Fidalgo, Camano, Whidbey, and the San Juan Islands.

Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to our acclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.

Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.

Swinomish Casino & Lodge is a full-service entertainment destination including a 98 room luxury lodge, the 9,000-square-foot multipurpose Wa Walton Event Center, and a casino featuring Las Vegas-style gaming.  We have over 650 of the latest slot titles and table games like Blackjack, Craps, Roulette, and Pai Gow.  EZ KENO kiosks, and BetRivers Sportsbook at Swinomish.

Benefits

Full Time Team Members enjoy excellent benefits including:

• Medical insurance as low as $10 Per Month
• Free Dental and Vision coverage
• Mental Health Benefit
• $10,000 Life Insurance and AD&D Coverage
• 401K
• Employee Assistance Program
• Flex Time Off
• 13 Paid Holidays
• Discounted Meals