Do you thrive as the go-to contact for customers, translating needs into clear actions for operations?
Can you spot a delay before it becomes a problem and get ahead of it with proactive updates?
Are ERP/WMS/CRM systems second nature to you when keeping account records precise?
Have you worked in a 3PL and partnered closely with warehouse, inventory, and shipping teams?
If you’re nodding along, you might be our next Logistics Account Support Specialist. In this role, you’ll deliver a smooth experience across order fulfillment, shipping, inventory, and account activity while maintaining strong service levels for each client.
What you’ll take ownership of
Serve as the dedicated point of contact for assigned accounts in a 3PL environment, building trusted relationships.
Respond quickly and professionally to inquiries about orders, inventory status, shipments, and service requests.
Work cross-functionally with warehouse operations, inventory control, and transportation to resolve issues.
Monitor order progress; communicate risks, changes, or delays early and clearly.
Accurately enter and maintain data across ERP, WMS, and CRM platforms.
Assist with new-client onboarding by gathering details, documenting procedures, and supporting implementation.
Track and share service metrics (e.g., order accuracy, response times, resolution rates) to drive accountability.
Investigate and record complaints, shortages, damages, and shipping errors; follow through to resolution.
Keep tidy records of communications, service agreements, and SOPs/process documents.
Join client check-ins, account reviews, and service meetings to align expectations and outcomes.
Continuously suggest improvements that enhance customer satisfaction and operational performance.
What we’re looking for
Education: High school diploma or equivalent required; associate or bachelor’s degree preferred (business, logistics, or related fields).
Experience: 3PL experience required. Prefer 2+ years in customer service, logistics coordination, account support, or similar roles; warehouse/distribution experience strongly preferred.
Skills: Excellent communication (written and verbal); strong organization and attention to detail; ability to manage competing priorities in a fast-paced environment; customer-centered problem solver; proficient in Microsoft Excel, Outlook, and Word; Extensiv or other WMS experience is highly preferred; capable of working independently and with cross-functional teams.
Work environment
Office-based role located within or next to a warehouse operation.
Frequent interaction with customers, warehouse associates, drivers, and operations teams.
Warehouse areas may have moderate to high noise levels.
Physical demands
Long periods working at a computer while seated.
Ability to walk the warehouse floor to inspect orders or inventory as needed.
Ability to lift up to 50 lbs on occasion for verification/inspection tasks.
Ability to bend, reach, and stand as required by daily activities.