Automotive Industry, Automotive Repair and Maintenance, Cargo/Freight, Communication Skills, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Forecasting, Internet Portal, Loading Dock, Logistics Analysis, Materials Planning, Microsoft Office, OEM (Original Equipment Manufacturer), Online Communications, Presentation/Verbal Skills, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Shipping Requirements, Staff Requirements, Time Management, Trucking, Writing Skills
Logistics Analyst
The Logistics Analyst provides primary point of contact support for automotive OEM and Tier 1 customers. Responsible for daily communications with customers by phone, email, and web portals. Communicates daily shipping requirements to dock staff and builds orders to customer EDI.
DUTIES AND RESPONSIBILITIES
- Review customer EDI daily to identify changes and project shortages.
- Build customer orders in SAP and assign BOL to corresponding window times.
- Monitor all inbound and outbound freight activity.
- Perform scheduled tasks in customer web portals (daily/weekly/monthly/annually).
- Identify and correct demand discrepancies in customer forecast.
- Review daily bulletins from customer portals and provide updates to the plant.
- Manage internal and external container inventories.
- Process shipment requests internally and set up trucking as needed by the plant.
- Maintain customer web portals and provide support to achieve 100% on time delivery.
- Perform special projects and other duties as assigned.
EDUCATION AND EXPERIENCE
- Bachelor's degree preferred or equivalent experience.
- Experience with automotive shipping schedules, dedicated lanes, and expedites.
- Knowledgeable about automotive customer service. Knowledge of OEM web portals a plus.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of ERP systems. SAP experience preferred.
- Working knowledge of Ford/Chrysler/GM web portals.
- Working knowledge of Microsoft Office.
- Strong written and verbal communications skills.
- Familiarity with general material planning concepts.