Fiagon NA, LLC, is a leading innovator in ENT (Ear, Nose, & Throat) navigation technology, changing the way surgery is performed. We are seeking a Logistics and Service Coordinator. With our technical focus and emphasis on customer satisfaction, we hire professionals that use analytical and data-driven problem solving to continuously improve our products and processes.
This is great opportunity to work in a challenging, team-based, and rapidly growing medical device environment. The candidate will use organizational and leadership skills, interfacing directly with a cross-functional team of production staff, engineering, and quality to ensure on-time delivery of high-quality products for our customers.
Primary Responsibilities:
- Perform shipping, receiving, inspect, unload, store, and deliver all materials/products. purchasing tasks, and inventory management while coordinating shipping schedules.
- Maintain an organized and efficient warehouse and additional working areas. complying with FDA, ISO, GDP, and FIFO standards.
- Track actions using an ERP system or equivalent and maintain accurate records of receipts and shipments in compliance with FDA and internal Quality procedures.
- Provide logistical support for company events, manage database records, and undertake other assigned projects.
- Handle customer inquiries, requests, and concerns related to product information, samples, and orders.
- Collaborate with customer service team to establish and maintain customer accounts.
- Collaborate with quality team to open, log and tag complaints
- Support all service agreements with customer accounts.
- Collaborate in receiving and inspecting customer returned products (RMA), improving RMA processes.
- Document inspection and function testing according to quality standards.
- Support and perform software and hardware upgrades, and maintenance on existing inventory.
- Provide critical feedback to the R&D team for product development.
- Offer technical support via hotline to customers.
- Other projects and responsibilities as assigned by management.
Qualifications: Education, Experience, Knowledge, and Skills: (Minimum requirements)
- Relevant experience
- Warehouse/office environment experience
- Must possess the ability to lift, carry, push, and pull materials and objects weighing up to 75 pounds and heavier weights with the proper equipment (ex, pallet jack)
- ERP system and Microsoft Office, especially Excel
- Organizational skills and detail-oriented
- Proficient interpersonal communication abilities, enabling effective interaction within a multinational organization.
- Customer service oriented
- Team mentality and positive attitude
Fiagon believes in the synergy of teamwork while maintaining an entrepreneurial spirit, providing an environment in which our associates develop and accomplish professional objectives. We offer a competitive salary and benefits package including health, life, retirement, and related benefits.