We are seeking a detail-oriented and proactive Logistics Lead to own the end-to-end inventory lifecycle for our retail network. In this role, you will be the central hub between our warehouses, retail locations, and technology teams. You will not only manage the day-to-day execution of product replenishment and order fulfillment but also play a critical role in identifying gaps in our current systems and driving the enhancement of our logistics tools. Key Responsibilities 1. Inventory Management & Procurement End-to-End Oversight: Manage inventory integrity across all nodes of the supply chain, ensuring accuracy from the distribution center to the retail BOH. Replenishment Strategies: Analyze sales trends and stock levels to execute timely product orders for retail stores, preventing stockouts and minimizing overstock situations. Demand Planning: Collaborate with the Merchandising and Sales teams to forecast inventory needs based on seasonality, promotions, and new product launches. Non-Consumable Product Management: Managing demo and display units, new store opening kits, & supplies. 2. Fulfillment & Transaction Support Order Lifecycle Management: Monitor daily order flows to ensure all transactions are processed correctly and verify that proper fulfillment times (SLAs) are met. Exception Handling: Serve as the primary point of escalation for shipping delays, transaction errors, or receiving discrepancies, working directly with 3PL partners or internal warehouses to resolve issues quickly. Performance Monitoring: Track and report on key logistics metrics, including On-Time-In-Full (OTIF) rates and order processing speed. 3. Systems Optimization & Process Improvement Tool Enhancement: Act as the "Super User" for our inventory management systems (IMS) and ERP. Identify bugs, inefficiencies, or feature gaps and partner with the Tech/Product teams to define requirements for system updates. Testing & Rollout: Lead User Acceptance Testing (UAT) for new logistics tools or features before they are rolled out to the wider organization. SOP Creation: Document workflows and create Standard Operating Procedures (SOPs) to ensure consistency in how inventory is handled physically and digitally. Qualifications Experience: 3-5+ years of experience in Logistics, Supply Chain, or Retail Logistics Operations. Technical Skills: Strong proficiency in Excel (VLOOKUPs, Pivot Tables) and experience working with ERP/IMS systems (e.g., NetSuite, SAP, Shopify, or proprietary tools). Soft Skills: Excellent communication skills with the ability to translate operational needs into technical requirements for developers. Education: Bachelor's degree in Supply Chain Management, Business Administration, or relevant field preferred. Top 3 must-have HARD skills: Experience: 3-5+ years of experience in Logistics, Supply Chain, or Retail Logistics Operations. Technical Skills: Strong proficiency in Excel (VLOOKUPs, Pivot Tables) and experience working with ERP/IMS systems (e.g., NetSuite, SAP, Shopify, or proprietary tools). Soft Skills: Excellent communication skills with the ability to translate operational needs into technical requirements for developers. Good to have skills: Worked in retail before, managing supply chain for retail stores, and XFN collaboration Bachelor's degree preferred Typical Day in the Role: 1. Inventory Management & Procurement End-to-End Oversight: Manage inventory integrity across all nodes of the supply chain, ensuring accuracy from the distribution center to the retail BOH. Replenishment Strategies: Analyze sales trends and stock levels to execute timely product orders for retail stores, preventing stockouts and minimizing overstock situations. Demand Planning: Collaborate with the Merchandising and Sales teams to forecast inventory needs based on seasonality, promotions, and new product launches. Non-Consumable Product Management: Managing demo and display units, new store opening kits, & supplies. 2. Fulfillment & Transaction Support Order Lifecycle Management: Monitor daily order flows to ensure all transactions are processed correctly and verify that proper fulfillment times (SLAs) are met. Exception Handling: Serve as the primary point of escalation for shipping delays, transaction errors, or receiving discrepancies, working directly with 3PL partners or internal warehouses to resolve issues quickly. Performance Monitoring: Track and report on key logistics metrics, including On-Time-In-Full (OTIF) rates and order processing speed. 3. Systems Optimization & Process Improvement Tool Enhancement: Act as the "Super User" for our inventory management systems (IMS) and ERP. Identify bugs, inefficiencies, or feature gaps and partner with the Tech/Product teams to define requirements for system updates. Testing & Rollout: Lead User Acceptance Testing (UAT) for new logistics tools or features before they are rolled out to the wider organization. * SOP Creation: Document workflows and create Standard Operating Procedures (SOPs) to ensure consistency in how inventory is handled physically and digitally.