Logistics Associate

Job Summary

The Logistics Associate is responsible for ensuring efficient and accurate coordination of cases and materials within the laboratory, supporting production and customer service needs. This position involves data entry, digital communication, troubleshooting, and updating critical logistics information to meet production and delivery demands. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and can navigate complex systems while maintaining excellent communication across multiple teams.

Essential Functions

• Data Entry and Documentation:

  • Process work orders, update production spreadsheets, and maintain accurate records in relevant systems.
  • Reference fee schedules for invoicing and update shipment and delivery information as required.

• Digital Communication:

  • Engage with various digital platforms, including customer portals, Slack, and CRM systems, to ensure seamless communication between teams and with customers.
  • Extract, manage, and share digital files as necessary.

• Case Coordination and Troubleshooting:

  • Update shipping dates based on production demands and ensure on-time delivery.
  • Locate cases on the production floor and troubleshoot issues in coordination with customer service, scheduling, and production management teams.

• Product and Process Knowledge:

  • Maintain familiarity with product codes for all product lines and reference this information to support logistics and production processes.
  • Stay up-to-date with laboratory workflows and production schedules to align logistics activities with operational goals.

• Physical and Operational Requirements:

  • Stand on feet for long periods while navigating between multiple floors via stairs to support case tracking and logistics activities.
  • Operate effectively in a fast-paced, dynamic environment with shifting priorities.