Logistics Associate

Wayfair LLC

Wilmette, IL

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JOB DETAILS

SALARY

SKILLS

Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Depth Perception, Detail Oriented, Distribution Warehousing, English Language, Environmental Regulations, Frequently Asked Questions (FAQ), Furniture, Health Plan, Heavy Lifting, High School Diploma, Identify Issues, Interviewing Skills, Inventory Management, Lift/Move 50 Pounds, Lifting Equipment, Loading/Unloading, Logistics, Operational Support, Order Management, Organizational Skills, Performance Management, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Retail, Risk, Safety Standards, Safety/Work Safety, Sales, Team Player, Technical Leadership, Technical Support, Time Management, Tuition Reimbursement, Vision Plan, Warehousing

LOCATION

Wilmette, IL

POSTED

30+ days ago

Salary Range: $18.00 per hourNOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role's starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.Overview:As a Logistics Associate (Back of House), you'll be a vital part of keeping Wayfair's Physical Retail stores running smoothly. You'll manage inventory flow, unload shipments, and maintain product accuracy to ensure our customers have a seamless shopping experience. When needed, you'll also step into customer-facing roles to support curbside pickups and returns. This role calls for strong attention to detail, comfort in a fast-paced warehouse setting, and the ability to handle heavy merchandise safely and efficiently. If you're highly organized, dependable, and eager to contribute to operational excellence, this could be the perfect fit for you.What Does a Logistics & Inventory Associate Do?* Demonstrate Reliability: Be present and punctual for your full shift every day. This commitment helps ensure our customers get the support they need when they need it. When unexpected situations arise, proactively communicate and plan ahead whenever possible.* Receive and Process Shipments: Unload incoming furniture and products, including moving large, heavy items safely. Accurately process and document inventory details.* Customer Engagement: Own the customer experience for curbside transactions, carry-outs, pickups, and returns. Use POS systems effectively to keep these interactions smooth & positive. Step in to assist customer-facing operations as needed, helping ensure a seamless and welcoming experience for all Wayfair guests.* Ensure Inventory Accuracy: Use scanning technology to record carton-level details like product condition, quantity, and store location.* Monitor Order Management: Track both in-store and online orders handled through back-of-house operations to ensure they are fulfilled on time.* Manage Inventory Movement: Pick, stage, and move products from storage to sales floor while keeping everything organized and in its proper place.* Support Operational Excellence: Work with store teams to resolve inventory discrepancies, maintain stock accuracy, and uphold Wayfair's commitment to efficiency.* Operate as "One Team": You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.You'll Thrive in This Role if You Have:* Education: High School Diploma or equivalent required.* Retail or Warehouse Experience: At least 6 months in a retail backroom, warehouse, distribution, or logistics environment is preferred.* Physical Capability: Able to lift up to 50 pounds unassisted and move items weighing 150 pounds or more with equipment or team lifts. Comfortable working in a warehouse or back-of-house environment most of the shift.* Technical Skills: Experience with scanning technology and order management systems is a plus.* Adaptability and Problem-Solving: Ready to adjust to changing processes and take initiative to troubleshoot inventory or logistics challenges.Additional Physical and Environmental Requirements:* Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.* Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.* Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.* Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.* Temperature Flexibility: Comfortable in environments with varying temperature conditions.* Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.* Safety Awareness: Minimal exposure to workplace or environmental hazards-must adhere to all safety protocols.* Adhere to Safety Standards: Follow all safety protocols for lifting, equipment use, and back-of-house operations to maintain a safe environment for team members and customers. English fluency in written and spoken communications are essential to support teammates, ensure safety, and provide excellent customer service.What are the Benefits*?* Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.* Career Growth: Access professional development and advancement opportunities to help you grow with us.* Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.* Time to Recharge: Start accruing paid time off immediately-because work-life balance matters.* 401(k) with Company Match: We'll match up to 4% to help you plan for your future.* Tuition Reimbursement: Eligible after 6 months of employment-learn, grow, and get support along the way.* Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.* Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family* And So Much More: We've got more good stuff where that came from!NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!Assistance for Individuals with DisabilitiesWayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.Need Technical Assistance?For more information about applying for a career at wayfair, visit our FAQ page here.About Wayfair Inc.Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

About the Company

Wayfair LLC

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