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Logistics Business Support Korean Bilingual

SBT Global

Plano, TX

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JOB DETAILS
SKILLS
Administrative Skills, Business Administration, Business Development, Business Support, Cargo/Freight, Communication Skills, Contract Management, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Collection, Data Entry, Data Quality, Database Administration, Documentation, Finance, Financial Reporting, Follow Through, Industry/Trade Analysis, Inside Sales, Interpersonal Skills, Korean Language, Leadership, Legal, Logistics, Management Reporting, Market Research, Marketing, Marketing/Sales Collateral, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Improvement, Operational Support, Organizational Skills, Performance Analysis, Performance Management, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Productivity Management, Profit & Loss, Reporting Skills, Research Administration, Sales, Sales Administration, Sales Operations, Sales Pipeline, Sales Proposals, Sales Support, Salesforce.com, Strategic Planning, Supply Chain Management, Systems Maintenance, Team Lead/Manager, Team Player, Time Management, Trend Analysis, Writing Skills
LOCATION
Plano, TX
POSTED
2 days ago

Job Description

1. Management Reporting & Leadership Support

  • Prepare reports and performance summaries for management review.
  • Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
  • Assist in tracking performance data and generating business reports as directed.

2. Pricing Support & Inquiry Handling

  • Respond to customer inquiries regarding service status and general requests.
  • Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead .
  • Provide administrative assistance for rate documentation and contract filing.

3. Inside Sales Support & Database Management

  • Assist in maintaining relationships with existing and potential customers through follow-up communications.
  • Manage and update CRM systems and sales databases to ensure data accuracy.
  • Monitor sales pipeline progress and update lead status based on team input.

4. Customer Service & Internal Coordination

  • Follow up on customer complaints and coordinate with relevant departments for resolution.
  • Ensure timely communication between internal teams to resolve operational issues.
  • Support administrative tasks related to sales orders and shipment processing.

5. Cross-Functional Coordination

  • Facilitate communication between Sales and Operations teams.
  • Collaborate with Pricing, Legal, and Finance teams to support contract administration.
  • Provide operational support for new business implementation and cross-departmental projects.

6. Sales Documentation & Profitability Analysis

  • Assist in the formatting and preparation of sales materials, proposals, and presentations.
  • Support Excel-based data tasks, such as P&L simulations and profitability data entry.
  • Assist in compiling data for margin analysis and pricing evaluations.

7. Market Research & Admin Support

  • Conduct market research to identify industry trends and potential client lists.
  • Provide administrative assistance for business development activities and client meetings.

8. Process Improvement & Operational Support

  • Provide daily operational support to enhance internal workflow efficiency.
  • Contribute to initiatives aimed at improving service productivity and customer satisfaction.
  • Perform ad-hoc reporting, as required.
  • Perform other job related duties as required

Qualifications:
Qualifications

  • Entry level or less than 3 years of logistics operation or sales support or business development support experience
  • Bachelor's degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
  • Excellent written and oral skills (English/Korean) required
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
  • Self-motivated, team-oriented, and adaptable to a fast-paced environment.
  • Willingness to expand knowledge of logistics industry

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

S

SBT Global

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