Logistics Coordinator and Sales Support

Join a Company That Has Been Driving Manufacturing Innovation for Over 70 Years

For more than 70 years, Ellison Technologies has been a trusted partner to manufacturers across North America, providing advanced machining solutions, automation, engineering expertise, and world-class customer support. Since 1955, our mission has remained the same: to equip American manufacturers to compete and win—both locally and globally. We don't simply sell machine tools; we deliver complete manufacturing solutions backed by experienced professionals who are committed to our customers' long-term success. https://www.ellisontechnologies.com/about-ellison & Ellison Technologies at Glassdoor

As one of North America's leading providers of advanced manufacturing technology, our success is built on exceptional people who collaborate across sales, service, engineering, finance, logistics, and customer support. Every role at Ellison contributes directly to helping manufacturers increase productivity, improve quality, and remain competitive in an ever-changing industry.

We're looking for a highly organized Logistics Coordinator / Sales Support Professional who thrives in a fast-paced environment where no two days are the same. This is far more than an administrative position—it's a role that sits at the center of every machine delivery, coordinating the many moving pieces required to successfully bring our customers' projects to life.

You'll act as the hub connecting customers, trucking companies, rigging contractors, machine builders, our sales team, service department, and internal leadership. Success in this role comes from staying organized, communicating proactively, anticipating challenges before they arise, and keeping multiple projects moving simultaneously. If you enjoy project coordination, problem-solving, and building relationships with a variety of stakeholders, you'll find this role both engaging and rewarding.

This position offers a high degree of autonomy and ownership. You'll have the opportunity to make a visible impact on our operational success while working alongside an experienced team that values collaboration, customer service, and continuous improvement.

This is a primarily remote position, offering the flexibility to work from home while remaining closely connected with our team and customers. Occasional in-office attendance will be required for company meetings, sales meetings, open houses, training sessions, and other business events. Any required office time will be communicated and scheduled well in advance, allowing you to plan accordingly.

Key Responsibilities

• Coordinate all logistics activities to ensure the timely delivery and installation of CNC machine tools.
• Serve as the primary point of contact for trucking companies, rigging companies, CNC machine builders, customers, and internal departments.
• Manage and process incoming documentation accurately and efficiently, ensuring all records are complete and up to date.
• Coordinate with the Service Department to communicate expected delivery dates, installation schedules, and project updates.
• Monitor sales and service activity to facilitate proactive communication and ensure a seamless customer experience.
• Collaborate with cross-functional teams to improve workflow, resolve scheduling challenges, and support successful project execution.
• Participate in pre-order and post-order review meetings with the sales team and leadership to ensure project readiness and successful execution.
• Attend weekly management meetings and biweekly Bookings, Backlog, and Shipments (BBS) meetings with Corporate Finance to provide logistics updates and coordinate priorities.
• Maintain clear, professional communication with customers throughout the delivery and installation process.
• Perform general administrative and operational support duties for the Charlotte office as needed.
• Proactively identify and resolve logistical issues to minimize delays and ensure customer satisfaction.
• Support continuous improvement initiatives by recommending process enhancements and sharing best practices.

Our Mission: Equip manufacturers to compete and win, both locally and globally!

“The Ellison Way principles continue to drive our company forward. The Ellison Way principle of Adaptation will ensure that Ellison will evolve to further grow market share, strengthen our relationships with our key partners and our customers. The major focus moving forward must be on the development of Ellison’s most valuable resource – its people."
Graham Hooper (CEO)

"Ellison Technologies is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”