Job Description
The Logistics Coordinator II - Expedite provides customer service to both internal and external customers, which includes: taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers to assistwith procurement of capacity, monitoring service on all requests and shipments, and generating business leads for our sales organization. This position anticipates customer needs, suggest alternatives, and solve problems by resolving customer issues competently and appropriately.
Responsibilities
Support new and existing customer accounts to foster business development.
Provide prompt, courteous, and knowledgeable service to all internal and external customers.
Identify and communicate business opportunities into the sales organization (through the Sales Support department).
Order creation, load procurement, negotiation, freight tendering, and problem resolution.
Update customers regarding shipments as required via phone, email, and web-based channels.
Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost-effective means of shipment execution.
Provide a high level of accuracy in order documentation.
Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
Monitor shipments from order entry through delivery to ensure on time performance is met.
Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.
Other duties and projects, as assigned.
Requirements
Education:
Experience:
1 year experience as a Logistics Specialist I.
Demonstrated ability to achieve consistently at least 80% of goal as a Logistics Specialist I.
Computer Skills:
Competencies:
Accuracy and Attention to Detail
Customer Focus
Effective Communications
Flexibility and Adaptability
Negotiating
Problem Solving
Service Excellence
Teamwork
Other Details
Work Hours:
Travel Requirements:
Compensation:
This is an hourly position paid biweekly.
Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
An Equal Opportunity Employer M/F/Vet/Disability