The Logistics Coordinator II acts as a liaison between customers, vendors, and internal teams to provide specialized logistics solutions for sensitive, time-definite, high-value shipments.
Responsibilities include delivering exceptional customer service through timely communication, resolving issues, and maintaining accurate records. They develop transportation plans, secure carriers, monitor schedules, and support sales and accounting teams with rate requests and billing. Adherence to SOPs and KPIs is essential, along with cross-functional coordination and training.
Qualifications include 3+ years of industry experience, strong customer service and communication skills, proficiency in Excel, problem-solving abilities, and familiarity with Cargo Wise or similar systems preferred. The role is based in an office environment requiring effective verbal and written communication, computer use, and the ability to work independently or as part of a team.