Purpose: Logistics Customer Service Rep supports the profitable growth for Marten Transport Logistics, LLC.
Responsibilities: • Drive daily and weekly load count, revenue and margin goals for a specific region. • Develop current carrier base for consistent lane specific volumes. • Negotiate pricing and solicit business from our existing customers to secure freight for our contracted carriers. • Work directly with sales and management to assist in developing pricing for larger customers. • Monitor EDI system for available freight. • Make sure correct reason codes are included on all rejected shipments. • Act as a mentor for new employees and assist in training as needed. • Identify new traffic lanes for potential growth. • Verify all carriers used meet Marten Transport Logistics, LLC safety standards. • Meet departmental and personal profit margin goals. • Travel up to 10% of scheduled time throughout the year. • Work independently and as a cohesive member of a team to maximize Marten Transport Logistics, LLC profitability. • Other duties as assigned by authorized personnel.
Abilities/ Skills Required: Excellent verbal and written communications skills. Strong organizational ability, detail oriented, ability to handle a fast pace work environment. Ability to solve problems efficiently and remain calm under pressure. Self motivated, with negotiation skills. Computer experience necessary: Windows and Excel or similar programs.
Physical Requirements: Ability to sit for extended periods of time. Manual dexterity for data entry, stooping, bending for filing, good listening and speaking ability.
Education / Training Required: College degree preferred along with previous experience in sales/ marketing. Previous experience in trucking industry a plus.