Background Investigation, Brokerage, Calendar Management, Cargo/Freight, Communication Skills, Conflict Resolution, Customer Relations, Customer Support/Service, Establish Priorities, Federal Laws and Regulations, GPS (Global Positioning System), Genetics, HIV/AIDS (Acquired Immune Deficiency Syndrome), IBM AS-400 Server, Import/Export, Internet Portal, Logistics, Maintain Compliance, Microsoft Office, Microsoft Outlook, Military, Multitasking, Negotiation Skills, Operating Systems, Organizational Skills, Pricing, Process Improvement, Productivity Management, Reconciliation, Regulations, Schedule Development, Staff Training, State Laws and Regulations, Telephone Skills, Time Management, Training/Teaching, Warehouse Coordination, Warehousing, Workplace Issues
Essential Responsibilities:
- Schedules customer pick up requests for multiple warehouses
- Arranges domestic freight
- Negotiates competitive periodic pricing on drayage freight with freight brokers
- Coordinates drayage for freight to the port to ensure on time delivery for port cuts
- Fields driver calls throughout the day
- Builds relationships with customers and warehouses to create scheduling efficiencies
- Works with customers to ensure inventory is pulled from the correct account in our system
- Works with CRR to request date changes for customer deliveries
- Utilizes Samsara GPS to assist with driver call ins and reporting
- Dispatches and schedules temper releases
- Looks for process improvements and collaborates inter-departmentally
- Reviews national dispatching to ensure routes are efficiently built
- Collaborates with CRR and other departments to resolve and improve processes to increase productivity
- Trains all third parties on Nextrack and its requirements
- Enforces Nextrack compliance and scheduling parameters
- Scouts new third-party haulers to create and negotiate competitive pricing and contracts
- Sets up new users for Nextrack internal scheduler
- Monthly reporting on late, cancelled or rescheduled trucks
- Works with warehouses to coordinate labor for scheduled loading appointments
- Resolves all billing discrepancies for efficient processing
- Provides backup coverage to all logistics positions
- Trains the export team on all TMS functions as needed
- Trains new dispatch employees
- Assists dispatch employees with issues regarding customers, scheduling appointments and driver compliance
- Trains Agri-Mark Employees and warehouse locations on Nextrack Scheduler
- Cross-Trained to cover all positions in the office
- Other Duties as assigned
Position Qualifications:
2 years dispatch experience preferred
Highschool diploma or GED required
Must be able to pass background check and drug test
Previous experience and knowledge of product export and import logistics
Knowledge, Skills and Abilities:
Proficiency in Microsoft Office and Microsoft 365
Knowledge of FMCSA HOS rule and regulations
Safety conscious mentality
Customer service excellence and conflict resolution
Exceptional time management and the ability to multi-task
Efficient communication to work with team members in all departments
Self-starting with decisive communication
Ability to perform under high stress to meet firm deadlines
Comfortable and able to focus in an open office environment
Mastery of Outlook to address and prioritize high volume email correspondence
Ability to answer the phone professionally and field calls throughout the day
Effective communication to build long lasting working relationships
Ability to think outside the box to solve logistics challenges (OS&D, truck breakdowns, Etc.)
Experience with GPS software
Proficient with Samsara Electronic Logs
Mastery of the Transportation management software
Proficient with AS400
Knowledge of all customer online scheduling portals (12+ online schedulers)
Mastery of Nextrack internal scheduling program
Anticipated starting rate for this position is $22-$24 an hour
Agri-Mark is an equal opportunity employer. The company is committed to the fundamental principle of equal opportunity and equal treatment for every qualified prospective and current employee. The company does not discriminate or allow discrimination on the basis of race (including traits historically associated with race including hair texture and protective hairstyles), color, religion, ancestry, national origin, citizenship, genetic information, sex (including pregnancy or pregnancy-related conditions), sexual orientation, gender identity, place of birth, crime victim status, age, physical or mental disability, a positive result from an HIV-related blood test, military or veteran status, or any other classification protected under applicable federal and/or state law.
Agri-Mark complies with all federal, state, and local laws and regulations.