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Logistics Coordinator

Crucial Learning

Provo, UT

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JOB DETAILS
SALARY
$40,000–$60,000 Per Year
SKILLS
Calculators, Cargo/Freight, Cloud Computing, Communication Skills, Copying Machines, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Documentation Standards, ERP (Enterprise Resource Planning), Fax Machines, High School Diploma, Identify Issues, Incentive Programs, Inventory Cycle Counts, Inventory Levels, Inventory Management, Leadership, Lift/Move 20 Pounds, Lift/Move 40 Pounds, Logistics, Logistics Processes, Mail Processing, Maintain Compliance, Microsoft Office, Multitasking, Negotiation Skills, NetSuite, Office Equipment, Operations Management, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Organizational Skills, People Management, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Purchasing/Procurement, Sales Support, Set Goals, Shipping Requirements, Shipping/Receiving, Slack, Standard Operating Procedures (SOP), Supply Chain Management, Third-Party Logistics (3PL), Time Management, Warehousing
LOCATION
Provo, UT
POSTED
Today
Logistics Coordinator

Reports To: Supply Chain Manager

Employment Type: Full Time, FSLA Status: Non-Exempt, EEO Category: Service Worker

The Impact you Will Have:

You will be responsible for the accuracy, speed, and efficiency of our order fulfillment operations. Your work will directly impact customer satisfaction, operational costs, and our ability to scale by ensuring orders are processed correctly, shipped on time, and continuously optimized.

Please note: This position is on site in our warehouse in Provo, UT.

What You'll Do:
  • Process and fulfill daily orders, including picking, packing, and shipping for domestic and international customers
  • Ensure all orders are fulfilled accurately and shipped on time to meet service-level expectations
  • Coordinate with carriers (UPS, FedEx, freight providers) to resolve issues and clear customs holds
  • Ensure compliance with international shipping requirements (customs, documentation)
  • Use ERP systems (NetSuite) to monitor order queues, print pick tickets, track orders, and maintain inventory levels
  • Maintain accurate inventory through cycle counts and inventory tracking
  • Receive, sort, and distribute incoming mail and shipments
  • Manage returns and reverse logistics processes
  • Monitor and respond to internal communications (email, Slack, phone) in a timely and professional manner
  • Troubleshoot and resolve shipping, receiving, and order discrepancies
  • Maintain a clean, organized, and safe warehouse environment
  • Collaborate with the sales team to support special orders and customer needs
  • Supervise and support 2-3 order processing team members, including training and performance management
  • Develop, document, and maintain standard operating procedures (SOPs) for fulfillment processes
  • Identify and implement process improvements to increase efficiency and accuracy
  • Track and maintain key performance metrics (e.g., fulfillment accuracy, shipping times, error rates)
  • Support purchasing activities, including vendor coordination and order placement
  • Assist in vendor communication and negotiations to ensure cost-effective and timely procurement
  • Deliver excellent customer service to both internal teams and external clients

What You'll Need:
  • 3+ years of experience in logistics, warehouse operations, or fulfillment
  • Strong understanding of warehouse operations, inventory management, and order fulfillment processes
  • High school diploma required; bachelor's degree in supply chain management or related field preferred
  • Demonstrated leadership or supervisory experience preferred
  • Experience with international shipping preferred
  • Experience working with 3PLs
  • Ability to manage multiple priorities in a fast-paced environment with strong attention to detail
  • Experience using ERP or warehouse management systems (NetSuite preferred)
  • Proficiency with Microsoft Office and cloud-based tools (e.g., Google Workspace, Slack)
  • Strong communication skills, including professional phone and email etiquette
  • Ability to lift and move 20-40 lbs. regularly during a shift
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

What You'll Get:
  • Access to some of the richest professional development programs
  • A variety of benefits. Programs include health benefits, life insurance, income protection and retirement savings plan with employer contributions to assist with your health & financial security today and in the years ahead
  • Access to health benefits and wellness programs for employees and families
  • The ability to work in a flexible work environment
  • Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession

The Process:

The first step is to apply to the role. If your experience matches our needs, you will be reached out to by a member of the HR team to set up a call to learn more about you. From there, you can expect to meet with the hiring manager and some other members of the team. We like to connect over the phone, via Zoom and sometimes, in person (when applicable)!

AAP:

Crucial Learning provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Crucial Learning complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Crucial Learning expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Crucial Learning's employees to perform their job duties may result in discipline up to and including discharge.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Crucial Learning, please contact our Recruitment department at hr@cruciallearning.com.

ADA (American with Disabilities Act) Information
  • Work is performed primarily in an office setting
  • Operates standard office equipment to include a computer, calculator, copier, fax, telephone

The anticipated base salary range for this position is $40,000- $60,000 annually with the opportunity to participate in a variable incentive plan. The actual base salary offered will depend on factors such as experience, skills, qualifications, and location.

Crucial Learning is an Equal Opportunity Employer - minorities, females, veterans, and individuals with disabilities are encouraged to apply.

About the Company

C

Crucial Learning

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