LOGISTICS COORDINATOR Ameriserve is hiring Logistics Coordinators to support our Logistics department. We are a leading HVAC/Refrigeration service provider to businesses in the Southeast. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. As a Logistics Coordinator, you will be at the heart of our operations—combining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery. This is a great opportunity for a career-minded individual who is passionate about logistics, thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally. Duties and Responsibilities: - Act as the front-line representative of our service brands by managing inbound and outbound calls with customers, vendors, technicians, and partners.
- Coordinate and dispatch field technicians efficiently across a broad geographic region
- Ensure smooth interdepartmental communication and handoffs between service, billing, operations, and technician management teams.
- Maintain up-to-date and accurate records of service calls, technician availability, and work orders.
- Monitor real-time technician activities and provide ongoing support to optimize service delivery.
- Adapt and work seamlessly across various business divisions with a clear understanding of different departmental goals.
- Ability to navigate WMS systems such as NetSuite is preferred.
- Assist in troubleshooting scheduling conflicts or service delays with professionalism and a solution-driven mindset.
Qualifications: - Customer Service Oriented – Demonstrates patience, empathy, and problem-solving skills in customer interactions.
- Excellent Phone Communication – Comfortable handling high-volume calls with a clear, professional tone.
- Organizational Skills – Strong attention to detail with the ability to multitask, prioritize, and follow through under tight deadlines.
- Team Player – Collaborative mindset, capable of building positive working relationships across departments.
- Tech-Savvy – Experience with business software systems (CRM platforms) and confident navigating new technologies.
- Experience in Third-Party Portals – Previous experience working with customer/vendor service portals is highly preferred.
- Flexible and Adaptable – Able to shift focus as business needs change and thrive in a fast-moving, service-driven environment.
Must Haves: - Minimum of 2 years of experience in logistics coordination, customer service, dispatch, or a related role
- Familiarity with multi-division service-based operations is a plus
- Strong command of English, both verbal and written
- Proficient in Microsoft Office Suite and general computer navigation
Benefits: - Hourly rate based on experience and company growth potential
- Training & Development Programs
- Health insurance with generous company contribution
- Company paid life insurance
- Dental, Vision, and 401K plan
- Vacation and sick paid time off
- Paid holidays
Ameriserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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