Administrative Skills, Alliance/Partner Marketing, Analysis Skills, Billing, Business Administration, Cargo/Freight, Claims Processing, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Distribution Services, Establish Priorities, High School Diploma, Less Than Truckload (LTL), Logistics, Logistics Management, Microsoft Excel, Multitasking, Negotiation Skills, Organizational Skills, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Shipping Documents, Supply Chain, Support Documentation, Team Player
Logistics Coordinator
Fall River, MA Monday–Friday | 8:00 AM – 4:30 PM In-office training for first 30 days, then hybrid schedule (in-office Tuesdays & Thursdays | remote Mondays, Wednesdays & Fridays)
About the Role
D2G Group is looking for a highly organized and driven Logistics Coordinator to support and optimize our domestic transportation operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has strong experience working with domestic freight carriers across LTL and TL transportation modes.
We're looking for someone eager to learn, highly analytical, detail-oriented, and confident communicating with both carriers and internal teams. This person will become a key point of contact for freight-related operations and customer delivery support.
If you have strong transportation knowledge, Excel skills, TMS experience, and enjoy owning processes from start to finish, we'd love to hear from you.
What You'll Do
- Serve as the subject matter expert for domestic LTL and TL transportation
- Manage freight invoice processing and collaborate with 3rd-party audit partners to ensure accurate carrier payments
- File, track, and dispute freight claims related to damages or service failures
- Coordinate reverse logistics, customer returns, call tags, and carrier pickups
- Act as the primary point of contact for freight carriers and internal customer service teams regarding shipment and delivery inquiries
- Track and report transportation KPIs and carrier performance metrics
- Assist with freight rate negotiations and carrier service agreements
- Obtain freight quotes for large shipments and drop-ship vendors
- Prepare monthly freight accrual reporting
- Create shipping documentation and support day-to-day transportation operations
- Partner with Distribution Center teams to reduce freight claims and improve delivery performance
What We're Looking For
- Minimum 8 years of experience working with domestic freight carriers and transportation operations
- Strong understanding of domestic freight rates, tariffs, LTL, TL, and parcel transportation
- Experience handling freight claims and carrier disputes
- Transportation Management System (TMS) experience required
- Strong Microsoft Excel and general office software skills
- Excellent communication and relationship-building abilities
- Highly organized with strong prioritization and multitasking skills
- Strong negotiation and problem-solving skills
- Self-motivated, intelligent, and eager to contribute in a collaborative environment
- Must be able to commute to our Fall River, MA facility
Education & Experience
- Associate's or Bachelor's degree in Logistics Management, Supply Chain, Business Administration, or related field preferred
- High School Diploma or GED required
Why Join D2G Group?
At D2G Group, you'll join a collaborative and fast-moving environment where your work directly impacts customer experience and operational success. We value employees who take ownership, improve processes, and bring energy and ideas to the table.
If you're looking for a stable opportunity with hybrid flexibility, strong team collaboration, and the ability to make a real impact, apply today.