Pay: $22
Hours: 8:30am-5pm Temp-Hire
Start Date: ASAP
Logistics Customer Service Representative 3PL Logistics
Position Summary
We are seeking a dependable and detail-oriented Customer Service Representative to support one of our clients largest customer accounts within a third-party logistics (3PL) operation. This is an office-based position that serves as the primary liaison between our customer and internal teams, ensuring orders are processed accurately and efficiently.
This role involves a high volume of order entry, documentation, data management, and customer communication. The ideal candidate is comfortable with repetitive tasks, highly organized, and committed to providing exceptional customer service. We are looking for someone who is reliable, dedicated, and interested in building a long-term career with opportunities for growth.
Please note: This is not a warehouse position. All duties are performed in an office environment.
Key Responsibilities
Customer Account Management
- Serve as the primary point of contact for a key customer account.
- Build and maintain strong customer relationships through professional communication and responsive service.
- Respond to customer inquiries regarding inventory, order status, shipping information, and order modifications.
- Notify customers of any delays, shortages, or changes affecting their orders.
Order Processing & Documentation
- Accurately enter and process inbound receipts and outbound customer orders through the Warehouse Management System (WMS).
- Review customer orders for accuracy and completeness.
- Generate, review, and maintain shipping, receiving, and inventory documentation.
- Ensure all customer records and transactions are accurately documented and maintained.
Data Entry & Administrative Support
- Perform high-volume data entry with a strong focus on accuracy and attention to detail.
- Update and maintain customer information, order records, and inventory data within company systems.
- Prepare reports and spreadsheets as needed.
- Follow established procedures and workflows to ensure consistency and compliance.
Issue Resolution & Coordination
- Investigate and resolve order discrepancies, shipment issues, and customer concerns.
- Coordinate with warehouse, transportation, and operations teams to ensure timely order fulfillment.
- Collaborate with warehouse personnel to verify inventory levels and process returns when necessary.
- Escalate issues as needed while maintaining proactive communication with customers.
Qualifications
- High school diploma or equivalent required.
- 13 years of experience in customer service, logistics, order processing, administrative support, or a warehouse support environment preferred.
- Strong computer skills, including Microsoft Office (Outlook, Excel, and Word).
- Experience working with Warehouse Management Systems (WMS) or inventory management software is a plus.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage repetitive tasks while maintaining accuracy and productivity.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
What We're Looking For
- Dependable and punctual with a strong work ethic.
- Committed to delivering excellent customer service.
- Comfortable performing repetitive administrative tasks with consistency and accuracy.
- Self-motivated and accountable.
- Positive attitude and team-oriented mindset.
- Eager to learn, develop new skills, and grow within the organization.
- Looking for a long-term career opportunity rather than just a job.
Growth Opportunity
We value employees who demonstrate commitment, reliability, and strong performance. This position offers opportunities for advancement within customer service, account management, logistics, and operations as the company continues to grow.
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