Job Title – Logistics Customer Service Representative (1st shift)
Company Location – Long Beach, CA
Fully On-site, No Remote (temp to hire)
Pay Range; $22-23/hr.
Work Schedule: M-F: 7am-3:30pm
Job Summary of the Logistics Customer Service Representative position
Integr8staff seeks a bilingual English/Spanish Logistics Customer Service Representative to manage freight orders, tracks port-to-warehouse drayage, and coordinates order fulfillment. Located near the Ports of Los Angeles and Long Beach, these professionals resolve shipping discrepancies, ensure 24/7 supply chain communication, and process client billing and logistics documentation.
Responsibilities of the Logistics Customer Service Representative position
Act as the primary liaison between clients and warehouse operations to ensure seamless freight movement.
Dispatch, monitor drivers and carrier progress- schedule outbound/ inbound shipments
Communicate with drivers and carriers regarding delays, issues, and delivery updates
Track cargo as it moves through the supply chain, ensuring on-time drayage and storage.
Verify all delivery documentation including PODs and warehouse personnel receipts are uploaded correctly through the designated WMS.
Make recommendations with regard to transportation and carrier selection and assist to meet customer requirements
Proactively manage service exceptions, delay notifications, and inventory disputes.
Process delivery receipts, bills of lading (BOLs), and maintain accurate data in logistics software.
Monitor carrier performance, provide feedback regarding service, communication, and reliability.
Maintain accurate records and updates within company warehouse management systems (WMS).
Requirements of the Logistics Customer Service Representative position
High school diploma or equivalent are required
Substantial and relevant logistics, trucking, freight dispatching work experience, at least 2 years
Transportation, dispatch, logistics, or customer service experience preferred
Strong communication and problem-solving skills
Ability to multitask and stay organized in a fast-paced environment
Detail-oriented with strong follow-up and time management skills
Ability to build positive working relationships with drivers, carriers, customers, and internal teams
Basic computer proficiency and ability to learn company systems quickly
Geographical knowledge and understanding of delivery operations preferred
Bilingual English/ Spanish is required.
Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.