Billing, Cargo/Freight, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Quality, Detail Oriented, Documentation, English Language, Logistics, Logistics Industry Software, Multilingual, Multitasking, Order Management, Order/Customer Fulfillment, Organizational Skills, Performance Analysis, Problem Solving Skills, Record Keeping, Spanish Language, Supply Chain, Time Management, Trucking, Warehousing
Logistics Dispatcher/ CSR
Company Location – Long Beach, CA
Fully On-site, No Remote (temp to hire)
Pay Range; $22-23/hr. Work Schedule: 2nd shift (3pm to 11pm)
Job Summary of the Logistics Customer Service Representative Position
Integr8staff seeks a bilingual English/Spanish Logistics Customer Service Representative to manage freight orders, tracks port-to-warehouse drayage, and coordinates order fulfillment. Located near the Ports of Los Angeles and Long Beach, these professionals resolve shipping discrepancies, ensure 24/7 supply chain communication, and process client billing and logistics documentation.
Responsibilities of the Logistics Customer Service Representative Position
- Act as the primary liaison between clients and warehouse operations to ensure seamless freight movement.
- Dispatch and monitor drivers and carrier progress to ensure on-time pickups and deliveries.
- Communicate with drivers and carriers regarding delays, issues, and delivery updates.
- Track cargo as it moves through the supply chain, ensuring on-time drayage and storage.
- Verify all delivery documentation including PODs and warehouse personnel receipts are uploaded correctly through the designated WMS.
- Proactively manage service exceptions, delay notifications, and inventory disputes.
- Process delivery receipts, bills of lading (BOLs), and maintain accurate data in logistics software.
- Monitor carrier performance and provide feedback regarding service, communication, and reliability.
- Maintain accurate records and updates within company warehouse management systems (WMS).
Requirements of the Logistics Customer Service Representative Position
High school diploma or equivalent are required
Substantial and relevant logistics, trucking, freight dispatching work experience, at least 2 years
Transportation, dispatch, logistics, or customer service experience preferred
Strong communication and problem-solving skills
Ability to multitask and stay organized in a fast-paced environment
Detail-oriented with strong follow-up and time management skills
Ability to build positive working relationships with drivers, carriers, customers, and internal teams
Basic computer proficiency and ability to learn company systems quickly
Geographical knowledge and understanding of delivery operations preferred
Bilingual English/ Spanish is required.
Updated resume is required for consideration. Only local candidates will be considered - position does not offer relocation or visa sponsorship.