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Logistics Dispatcher PM

Accurate Expediting Inc
  • Romulus, MI
  • Full-time
30+ days ago

Job Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Position Summary


The Account Specialist / Dispatcher is responsible for managing customer accounts, coordinating daily dispatch and routing activities, and ensuring accurate and timely delivery of services. This role serves as a key liaison between customers, drivers, warehouse personnel, and internal operations teams to support customer satisfaction, operational efficiency, and service reliability.


The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This position requires strong communication skills, problem-solving abilities, and the capacity to make real-time decisions while maintaining exceptional customer service standards.

Schedule


  •  Regular scheduled shift: 2:00 PM – 10:30 PM
  •  Participation in a rotating weekend work schedule with other team members is required. 
  •  Participation in a rotating after-hours on-call phone schedule is required.

Customer Account Management


  •  Serve as the primary point of contact for customer accounts. 
  •  Process and manage customer orders, ensuring accuracy and timely entry into company systems. 
  •  Respond promptly to customer inquiries via phone, email, and other communication channels. 
  •  Monitor order status and proactively communicate updates, delays, or service issues to customers. 
  •  Resolve customer concerns related to orders, deliveries, billing discrepancies, and service requests. 
  •  Maintain accurate customer records, account details, and supporting documentation. 
  •  Assist with billing inquiries, invoice verification, and discrepancy resolution. 
  •  Support customer retention through consistent, professional, and responsive service. 
Dispatch & Routing Coordination


  •  Plan, create, and optimize daily delivery routes to maximize efficiency and minimize operational costs. 
  •  Dispatch drivers with accurate route information, delivery instructions, and special handling requirements. 
  •  Monitor route progress and driver performance using dispatch and GPS tracking systems. 
  •  Communicate with drivers to provide updates, resolve delivery issues, and ensure adherence to schedules. 
  •  Adjust routes and schedules in response to traffic conditions, customer changes, cancellations, or operational needs. 
  •  Coordinate with warehouse, operations, and customer service teams to ensure proper order preparation and delivery sequencing. 
  •  Maintain dispatch records, route sheets, delivery confirmations, and operational documentation. 
  •  Ensure compliance with DOT regulations, company safety standards, and operational procedures. 
Operational Support


  •  Track and report key performance indicators including on-time delivery, order accuracy, response times, route efficiency, and customer satisfaction. 
  •  Collaborate with internal teams to improve processes and enhance service quality. 
  •  Participate in continuous improvement initiatives to increase operational efficiency and customer experience. 
  •  Participate in a rotating weekend work schedule with other team members to support operational coverage. 
  •  Participate in a rotating on-call phone schedule to provide after-hours operational and customer support as needed. 
  •  Support additional administrative and operational duties as assigned. 
Competencies


  •  Strong communication and interpersonal skills. 
  •  Excellent organizational and multitasking abilities. 
  •  Ability to make quick and effective decisions in a fast-paced environment. 
  •  Strong problem-solving skills with a customer-focused mindset. 
  •  High attention to detail and commitment to accuracy. 
  •  Ability to work independently and collaboratively within a team environment. 
  •  Ability to remain flexible and responsive during after-hours or emergency operational situations. 
  •  Proficiency with Microsoft Office Suite, dispatch software, and GPS tracking systems. 
  •  Knowledge of transportation, routing, and logistics operations preferred. 
Required Education and Experience


  •  High school diploma or equivalent required. 
  •  Previous experience in customer service, dispatching, logistics, transportation coordination, or account management preferred. 
  •  Experience working in a fast-paced operations or distribution environment preferred. 
Physical Requirements


  •  Prolonged periods sitting at a desk and working on a computer. 
  •  Ability to communicate effectively by phone and electronic communication. 
  •  Occasionally required to lift or move office materials up to 15 pounds. 
Work Environment


  •  Fast-paced office and operations environment. 
  •  Weekend work and after-hours on-call responsibilities required on a rotating basis. 
  •  May require occasional overtime or schedule flexibility based on operational demands.

Numbers & Facts

LocationRomulus, MI
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Billingunmatched
  • Communication Skillsunmatched
  • Continuous Improvementunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Dental Insuranceunmatched
  • Detail Orientedunmatched
  • Distribution Operationsunmatched
  • Documentationunmatched
  • GPS (Global Positioning System)unmatched
  • Health Insuranceunmatched
  • High School Diplomaunmatched
  • Interpersonal Skillsunmatched
  • Logisticsunmatched
  • Maintain Complianceunmatched
  • Maintenance Servicesunmatched
  • Material Movingunmatched
  • Microsoft Officeunmatched
  • Multitaskingunmatched
  • On Callunmatched
  • Operational Strategyunmatched
  • Operational Supportunmatched
  • Order Deliveryunmatched
  • Order Managementunmatched
  • Organizational Skillsunmatched
  • Performance Analysisunmatched
  • Performance Metricsunmatched
  • Physical Demandsunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Record Keepingunmatched
  • Regulatory Complianceunmatched
  • Safety Processunmatched
  • Safety Standardsunmatched
  • Safety/Work Safetyunmatched
  • Sales Managementunmatched
  • Service Deliveryunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • Track Customer Issuesunmatched
  • Transportation Routingunmatched
  • Transportation and Logisticsunmatched
  • Vision Planunmatched
  • Warehouse Coordinationunmatched
  • Warehousingunmatched

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