Logistics & Freight Specialist

About Us

We are a fast-growing e-commerce furniture retailer dedicated to delivering high-quality home furnishings with exceptional customer service. Our products ship nationwide via LTL, white-glove delivery, and parcel carriers. Because furniture logistics can be complex, we are seeking a detail-oriented professional to manage and improve our freight claims process.

Position Summary

The Logistics & Freight Claims Specialist is responsible for overseeing freight claims from start to resolution. This role works closely with carriers, warehouses, vendors, customer service, and accounting to ensure damaged or lost shipments are properly documented, filed, recovered, and reconciled.

The ideal candidate understands LTL freight operations, carrier liability, NMFC classifications, and the importance of timely documentation in claim recovery.

Primary Responsibilities

Freight Claims Management (Primary Focus)

• Investigate and process freight damage and loss claims (LTL, parcel, white-glove)
• Collect required documentation (BOL, POD, inspection reports, photos, invoices)
• File claims with carriers within required timeframes
• Track claim status through resolution
• Negotiate settlements when appropriate
• Ensure reimbursements are properly reconciled with accounting
• Maintain organized digital records of all claims
• Identify recurring carrier or packaging issues and recommend improvements

Logistics Support

• Monitor shipments for delivery exceptions
• Communicate with carriers regarding delays or damage
• Coordinate inspections when required
• Assist in routing and freight optimization when needed
• Support warehouse and fulfillment teams with logistics documentation

Reporting & Process Improvement

• Maintain claims dashboard and KPI tracking
• Identify trends in damages by carrier, vendor, product, or region
• Propose operational improvements to reduce damage rates
• Assist leadership with quarterly logistics performance reports

Qualifications

Required:

• 2+ years experience in freight claims, logistics, or supply chain operations
• Experience with LTL freight carriers
• Strong understanding of freight documentation (BOL, POD, NMFC, inspection reports)
• Excellent organizational and follow-up skills
• Ability to manage multiple claims simultaneously
• Strong written and verbal communication skills

Preferred:

• Experience in furniture or oversized goods shipping
• Familiarity with white-glove delivery services
• Knowledge of carrier liability rules and freight class systems
• Experience working with e-commerce fulfillment operations
• ERP or logistics software experience

Key Skills

• Attention to detail
• Negotiation and problem-solving
• Documentation accuracy
• Analytical mindset
• Customer service orientation
• Time management

Performance Metrics

• Claims recovery rate (%)
• Average time to claim resolution
• Reduction in damage rate
• Carrier performance improvement
• Documentation accuracy

Why Join Us?

• Growing e-commerce company
• Direct impact on cost savings and customer satisfaction
• Opportunity to improve logistics systems
• Collaborative, fast-paced environment

Founded in 2016, TruRooms Inc. has grown from 2 to 15 awesome people. We are one of the largest online retailers of custom upholstered furniture in the US.

Specializing in quality and luxury brands, we provide excellent products and even better customer support than anyone in the market.