CRT (Cathode Ray Tube) Displays, Coaching, Communication Skills, Customer Relations, Distribution Management, Forklift, Hardware Components, Hardware Repair, Healthcare, High School Diploma, Hospital, Information Technology & Information Systems, Leadership, Logistics, Maintenance Services, Mathematics, Microsoft Exchange Server, OSHA, Paint Shop Pro Tubes, Pallet Jack, Patient Care, Printers, Resolve Customer Issues, Service Delivery, Standard Operating Procedures (SOP), Supply Chain, Supply Chain Operations, System Operations, Systems Hardware, Systems Maintenance, Team Lead/Manager, Time Management
Directs the daily workflow and staff of an assigned section within the department of Material Services, ensuring staff productivity, timely delivery of services, and accurate records of services. Updates inventories and repairs tube system components using CRT accesses, all in support of patient care. Facility specific tasks will be listed in the standard operating procedures and guidelines.
EEO/AA/Disability/Veteran
Responsibilities:
- 1. Directs workflow and staff of assigned area to ensure the efficiency and productivity of the department.
- 1.1 Monitors workflow of assigned staff in all section of the department of Materials Services as assigned by shift supervisor.
- 2. Performs staff assignments during heavy work periods, short staffing situations or as requested by shift supervisor.
- 3. Accepts call from user/customer groups, responding to complaints or requests for special services.
- 3.1 Accepts complaint calls from user/customer groups and corrects problems relating to services provided, notifying shift supervisor of each complaint.
- 4. Performs temporary shift supervisor responsibilities in the absence of the shift supervisor.
- 4.1 Performs shift supervisor duties for temporary periods including periods of shift supervisor sick/vacation time or as requested for specific periods of time as determined by the shift supervisor.
- 5. Completes special projects as requested by shift supervisor.
- 5.1 Initiates and completes special projects, relating to staff work, completion time studies or job enhancements, customer requested special services, system work, i.e., tube system or other departmental related activities as requested by shift supervisor.
- 6. Receives service requests from hospital departments through the CCSS information system, assigns work received, and completes orders on the CCSS system under the direction of the shift supervisor, when applicable.
- 6.1 Receives requests for service from the CCSS system printer, reviews information received for accuracy and assigns service requests to appropriate transport staff, as observed by shift supervisor.
- 7. Monitors Translogic Computer Tube System assuring normal operation and accesses system through CRT following computer prompts to repair and adjusts system through the diagnostic function as required or needed, when applicable.
- 7.1 Monitors Translogic Computer Tube System assuring that all system hardware components are functioning properly and that the system program is moving tubes for all zones efficiently.
- 8. Accesses Global Inventory System for the purpose Maintaining Back Up System and Exchange Cart System par levels and creates post charges to reconcile Back Up System issuance.
- 8.1 Assists the shift supervisor in supporting staff assignments for the SPD exchange cart system as requested by shift supervisor.
- 9. Assists the SPD Manager in maintaining a safe and clean environment in the SPD Center, when applicable.
- 9.1 Monitors employee activity to ensure the safe operation of Materials Center equipment such as forklifts, pallet movers, etc., as observed by the SPD Manager.
Qualifications:
EDUCATION
High school graduate with courses completed in supervisory management, or supply and distribution management.
EXPERIENCE
A minimum of 5 years of experience in logistics/ supply chain operations. At least 1 to 2 years experience in a healthcare supply chain role. Progressive team leadership experience effectively leading and or coaching other personnel, as well as , effectively resolving customer relations issues.
SPECIAL SKILLS
Ability to perform routine computer access functions and data entering, operate material handling equipment, supervise large and diverse staff, and complete projects relating to distribution of supplies and staff and from written or verbal instructions.
Fundamental skills in planning, organizing, directing, and controlling the activities of a work force. Good communication skills. Must possess basic math skills.
PHYSICAL DEMAND
Requires lifting up to 50 lbs. Pushing heavy rack trucks loaded with supplies. Perform job responsibilities in a confined supply room and working to OSHA standards.