Logistics Management

Announcement

Details

Open Date 07/07/2026 Requisition Number PRN45585B Job Title Logistics Management Working Title Manager Order Fulfillment Career Progression Track M00 Track Level M2 - Senior Supervisor FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

M-F, 8a-5p some late nights, weekends and holidays

VP Area President Department 00435 - University Campus Store Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $58,000 - $62,000 DOE Close Date 10/07/2026 Priority Review Date (Note - Posting may close at any time) Job Summary

The University of Utah Campus Store is seeking a Order Fulfillment Manager who is responsible for leading the daily operations of the University Campus Store's order fulfillment department. This position provides operational leadership for the ecommerce fulfillment team, ensuring customer orders are processed accurately, efficiently, and on time while maintaining high standards of customer service and inventory accuracy. The manager oversees staffing, performance management, workflow optimization, and continuous process improvement while utilizing Oracle NetSuite and other operational systems to support fulfillment activities. Working collaboratively with purchasing, merchandising, warehouse, customer service, retail operations, and technology teams, this position ensures fulfillment operations effectively support the Campus Store's ecommerce business and deliver an outstanding customer experience.

Why Work at the University Campus Store?

At the University of Utah Campus Store, we make campus a family.

Every member of our team contributes to the success of students, faculty, staff, alumni, and visitors. Whether providing course materials, technology solutions, Starbucks beverages, official University merchandise, or exceptional customer service, our employees play an important role in supporting the University community.

We believe that hiring is about more than filling positions. We seek individuals who are committed to service, collaboration, accountability, and creating an environment where others feel welcomed and supported.

If you are passionate about helping others succeed and want to contribute to a positive campus experience, we encourage you to apply.

Learn more about our mission and values here www.store.utah.edu

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

• Lead the daily operations of the Campus Store's order fulfillment department.
• Hire, train, schedule, coach, and evaluate full-time, part-time, temporary, and student employees.
• Develop staffing plans and allocate labor resources to support seasonal demand, promotions, athletic events, and peak business periods.
• Establish performance expectations, monitor productivity and quality metrics, and provide coaching and accountability to team members.
• Lead process improvement and continuous improvement initiatives that increase operational efficiency, order accuracy, and customer satisfaction.
• Evaluate fulfillment workflows and implement operational improvements to support business growth and scalability.
• Oversee order processing using Oracle NetSuite and associated shipping and inventory management systems.
• Ensure customer orders are picked, packed, and shipped accurately while meeting established service-level expectations.
• Monitor key performance indicators, including fulfillment speed, shipping costs, labor productivity, order accuracy, and customer satisfaction.
• Coordinate with purchasing, merchandising, warehouse operations, retail management, customer service, and technology teams to ensure accurate inventory availability and efficient order processing.
• Oversee inventory accuracy within the fulfillment operation and resolve inventory discrepancies.
• Manage shipping carrier relationships, shipping supplies, and fulfillment equipment.
• Develop, document, and maintain standard operating procedures for order fulfillment operations.
• Ensure compliance with University policies, shipping regulations, and workplace safety standards.
• Assist with inventory counts and other Campus Store operational initiatives as assigned.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Senior Supervisor, Logistics Management: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences

• Bachelor's degree in Business, Supply Chain Management, Retail Management, Operations Management, or a related field, or an equivalent combination of education and experience.
• Three years of progressively responsible experience in ecommerce fulfillment, warehouse operations, retail operations, logistics, or distribution.
• Experience supervising and developing employees in a fast-paced operational environment.
• Experience using Oracle NetSuite or another enterprise ERP system for order management, inventory control, and fulfillment operations.
• Demonstrated ability to analyze operational metrics and implement process improvements.
• Strong leadership, organizational, analytical, and problem-solving skills.
• Excellent communication and collaboration skills with the ability to work effectively across multiple departments.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to lift up to 50 pounds and work in a warehouse and fulfillment environment.

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • What is your highest level of completed education?

• None

• High School Diploma or Equivalent

• Associate Degree

• Bachelor's Degree

• Master's Degree

• Doctorate Degree

• • How many years of related work experience do you have?

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more, but less than 8 years

• 8 years or more, but less than 10 years

• 10 years or more, but less than 12 years

• 12 years or more, but less than 14 years

• 14 years or more

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter