Logistics Manager Job Description

Role Summary

The Logistics Manager plays a vital role in supporting the Kitchen Director and the team at Chick-fil-A Forsyth. They oversee logistics and supply chain operations, manage inventory, coordinate supply orders, and ensure the maintenance and proper functioning of restaurant equipment and facilities. Their responsibilities focus on planning, organizing, and implementing strategies to keep operations running smoothly, with an emphasis on food safety, preventive maintenance, and supply readiness. The Logistics Manager also assists and leads the team in the normal operation of the restaurant.

The Logistics Manager exemplifies Chick-fil-A Forsyth’s core values (“Passion for Excellence,” “Achieve Together,” “Commit to Integrity,” and “Excel Every Day”) while supporting the Operations Director’s vision. They are organized, detail-oriented, and dedicated to ensuring operational excellence.

Expectations

• Serve as a trusted logistics partner to the Executive Director and Kitchen Director.
• Demonstrate exceptional organizational and planning skills.
• Ensure inventory levels are carefully managed to support just-in-time operations, minimizing waste and avoiding shortages or excess stock.
• Prioritize food safety by maintaining proper storage, handling, regular audits, and a clean, organized environment.
• Coordinate preventative maintenance and cleaning schedules for equipment and facilities, ensuring completion by internal team members and external vendors.
• Collaborate with team leaders to ensure seamless communication of logistical needs.
• Identify and resolve logistical challenges proactively.
• Develop other leaders to assist and execute aspects of the Logistics Manager’s role, creating redundancy through a PACE plan (Primary, Alternate, Contingency, Emergency) for critical logistical tasks.
• Get results, hunger for wisdom, and increase personal leadership capacity.
• Directly provide leadership, management, and accountability by leading shifts.

Primary Responsibilities

• Build and train a leadership pipeline to ensure redundancy with a PACE plan for key logistical tasks, enabling seamless continuity in operations.
• Prioritize food safety by integrating proper storage and handling practices, along with regular audits, into logistical processes to ensure compliance and reduce risks.
• Manage budgets for supply orders, maintenance, and inventory to align with restaurant financial goals.
• Oversee ordering, receiving, and inventory for food, paper, produce, cleaning supplies, and kitchen supplies while training others to assist with these tasks.
• Request and ensure credit for expired, damaged, or incorrectly delivered items, maintaining vendor accountability.
• Maintain accurate inventory records and conduct regular audits.
• Ensure compliance with Chick-fil-A corporate standards and local regulations regarding supplies, cleanliness, and maintenance.
• Coordinate with vendors to ensure timely and accurate delivery of supplies and services.
• Oversee preventative maintenance programs for the restaurant facility and equipment.
• Schedule and manage cleaning and maintenance services for the facility.
• Support shift leaders and managers with logistical resources needed for daily operations.

Primary Tasks

Daily

• Monitor and adjust inventory levels; place replenishment orders as needed.
• Coordinate supply deliveries and ensure proper storage.
• Respond to immediate maintenance or logistical needs during shifts.

Weekly

• Review inventory and usage trends to adjust ordering practices.
• Inspect equipment and facilities for maintenance needs.
• Collaborate with the Operations Manager to align logistical support with operational goals.

Monthly/Quarterly

• Conduct full inventory audits and reconcile discrepancies.
• Review and update preventative maintenance schedules, ensuring timely completion.
• Analyze supply and maintenance costs, identifying opportunities for efficiency improvements while staying within budget.

What Winning Looks Like

• Elite Food Safety Rating because food safety standards are consistently maintained through proper storage, handling, and audits, ensuring compliance and reducing risks.
• Inventory is managed effectively to minimize waste and avoid shortages or overstocking.
• Preventative maintenance schedules are completed on time, ensuring equipment reliability and minimizing downtime.
• Supplies and resources are always available to support smooth daily operations.
• Logistical challenges are quickly resolved to prevent disruptions.
• Tour and inspection ready level of cleanliness maintained at all times for equipment and the facility
• The Logistics Manager’s leadership fosters a high-performing, well-organized team aligned with Chick-fil-A Forsyth’s mission of “Connecting with Excellence.”

Key Performance Indicators (KPIs)

• Food safety compliance rates consistently meet or exceed Chick-fil-A and local regulatory standards.
• Food Safety Score - https://operationshub.cfahome.com/05720/landing 
• Preventative maintenance compliance rate of 95% or higher.
• Vendor delivery accuracy rate of 98% or higher.
• Supply and maintenance costs remain within budget while maintaining quality and reliability.
• Equipment downtime is minimized through proactive maintenance.
• Probiz Chicken Tracking System is up-to-date and consistent.
• Cleaning rotation completion rate
• FCR Line Items: Food Cost, R&M, Utilities, Cleaning Supplies, Kitchen Supplies, Linen
• Boil Outs

This role is essential to ensuring the restaurant operates efficiently and effectively, requiring a leader who thrives on organization, problem-solving, and supporting a team-focused environment.

Chick-fil-A Forsyth is a locally owned and operated restaurant in the heart of Forsyth, Georgia. We're selective about who joins our team because we believe the right people make the difference. If you want a job where your work ethic gets noticed, your leader knows your name, and you actually have room to grow, this is worth your time.

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