Logistics Office Manager - Mobile

Logistics Office Manager – Mobile

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to our employees’ development and fostering an internal promotional structure that rewards dedication and growth.

We are seeking an experienced and detail-oriented Logistics Office Manager to join our team in Mobile, Alabama. This is a critical leadership position responsible for managing administrative operations, coordinating delivery teams, and optimizing logistics processes. The ideal candidate will have a strong background in logistics management, excellent organizational skills, and the ability to work collaboratively with internal teams and external customers.

Duties and Responsibilities:

• Manage and supervise 4 administrative employees, providing leadership, training, and performance feedback
• Monitor and coordinate 10 delivery teams, ensuring routes are optimized and on schedule
• Utilize Transportation Management Systems (TMS) and Warehouse Management Systems (WMS) for route planning, route monitoring, and reverse logistics management
• Proactively engage with customers, address inquiries, and follow up on deliveries to ensure satisfaction and resolve issues
• Maintain detailed records and generate reports on logistics operations and team performance
• Coordinate with management on operational improvements and process optimization

Requirements and Qualifications:

• Minimum 3-5 years of management experience in the logistics industry
• Proficiency with TMS and WMS software systems
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Problem-solving mindset with ability to handle challenges proactively
• Proficiency in Microsoft Office and standard business software
• This is an in-office position

Preferred Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or related field
• Experience with White Glove Final Mile Logistics operations
• Certification in Logistics or Supply Chain Management

Salary: $55,000 - 65,000/year, DOE; plus bonus potential

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.