Logistics Operations Planner I - Troy, MI

Job Summary

Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer’s freight from point A to B.   

Logistics Operations Planners are responsible for the daily support of contractual clients to drive customer satisfaction and retention by way of freight operations load planning, account management, customer relationship building, and transportation strategy. this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The LOP must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical freight services include high level, complex and escalated shipment creation, quoting, shipment project management, cross training, identification of opportunities.

Please note this position is located on-site at our office in Troy, MI.  

What does a typical day look like?  

• Answering inquiries from carriers, clients, and/or customers 

• Mode Optimization 

• Investigation and resolution of issues submitted by customers, carriers and/or suppliers 

• Acting as a liaison between operations, carriers, and customers 

• Daily interaction with internal staff, carriers, and customer personnel is required 

• Prioritize workload based on collaboration with Operations Manager and Logistics Performance Director 

• Savings identification 

• Documentation of issues (carrier, supplier, customer) 

• Relationship building with customer contacts, carriers and suppliers 

• Creation of standard work instructions (SWI) and process improvement identification 

• Practice continuous business improvements by reviewing procedures and work habits; Implement steps to lower cost while increasing performance 

What are we seeking?  

• Degree in Logistics or related field and/or 1+ years’ experience in logistics, transportation or related field 

• Working knowledge of Microsoft Office Suite 

• Experience working with Transportation Management Systems (TMS) is preferred 

• Effectively express ideas orally or in writing as required to perform the job and ability to proactively communicate with individuals at all levels 

• Work collaboratively with members of his/her team and establish/maintain effective working relationships when dealing with managers, supervisors, or co-workers 

• Ability to think outside the box and look for solutions 

• Must have a demonstrated ability in process improvement 

What’s in it for you?  

• Medical, Dental, Vision, Long/Short term disability, life insurance options available    

• Teladoc Service offered through insurance   

• An award-winning culture with unique perks, including Monthly Lunch & Learns