Logistics Repair Coordinator

Milestone Technologies Inc

Pleasanton, CA

JOB DETAILS
SKILLS
Android, Asset Disposal, Billing, Computer Maintenance, Customer Relations, Customer Support/Service, Delivery Management, Employee Terminations, Fast Food, Identify Issues, Internet/Online Service, Inventory Levels, Inventory Management, Inventory Reports, Laptop PC, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Logistics, Mac Operating System, Microsoft Windows Operating System, On Site Support, Organizational Skills, Presentation/Verbal Skills, Process Management, Service Delivery, ServiceNow, Slack, Writing Skills, iOS
LOCATION
Pleasanton, CA
POSTED
13 days ago

Milestone Technologies is seeking a well-organized Repair Coordinator to provide onsite services for our client supporting a global team. In this role, you will be responsible for coordinating in-warranty repairs.

How You Will Make a Difference:

  • Coordinate in and out of warranty shipping and repairs with third-party vendors/manufacturers for damaged equipment
  • Provide updated information on repair status and invoicing for repair costs
  • Troubleshoot devices to determine possible issues
  • Manage and process delivery and deployment logistics request tickets
  • Process and record received deliveries of existing equipment
  • Confirm and validate new asset receipts of hardware received
  • Escalate, report, and manage discrepancies between hardware assets physically received
  • Conduct weekly stockroom inventory asset audits
  • Monitor and report inventory stock levels in accordance with established thresholds
  • Maintain and track hardware to and from the inventory storerooms
  • Perform hardware recovery upon employee terminations and laptop replacements
  • Identify disposition of returned assets
  • Assist in arranging and managing e-waste services

What You Will Need to Succeed:

  • HS Diploma or equivalent
  • Minimum 1 year of Inventory Management experience
  • Ability to work onsite following Milestone and Client safety guidelines
  • Extensive understanding of IT equipment, models, and accessories, including Windows, macOS, Android, and iOS devices
  • Excellent ticket management hygiene
  • Responsive and efficient communication via email, Slack, and Zoom, exhibiting a high level of professionalism
  • Knowledge of storeroom safety and operations
  • Ability to lift/move 25-50 pounds
  • Strong verbal and written skills for customer interactions
  • 2+ years of Inventory Management, imaging, and deployment experience
  • Knowledge and experience using ServiceNow, Jamf, BigFix, and other device management/service delivery software

#LI-MM1

About the Company

M

Milestone Technologies Inc

At Milestone, we know IT, and we’re consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to your company and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.

Since our inception in 1997, our clients have benefited from more efficient operations and a renewed focus on employee development and business innovation. When founder, Prem Chand, started Milestone Technologies, Inc. he aimed to solve the growing problem of IT Relocation for Silicon Valley businesses. Today, with more than 2,000 employees serving a substantial client base of over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1997
WEBSITE
http://www.milestone.tech