Logistics Representative

As a Logistic Representative, the primary point of contact for customer representatives within the network, acting as the liaison between customers and the capacity team responsible for booking loads. You'll own the load lifecycle from start to finish, including order entry, load creation, and managing any exceptions that occur during execution. The individual responds to customer inquiries and requests, ensures timely communication and issue resolution, and manages a portfolio of customers to deliver consistent, high-quality service.

DUTIES AND RESPONSIBILITIES

• Ensure Transportation arrangements are made for shipments by the following:

• Monitoring customer load board and information flow in the Transportation Management System

• Maintaining any team mailboxes

• Performing relationship and knowledge-based exception management to any pre-defined processes

• Document and organize existing standard operating processes

• Learn multiple job functions within assigned team

• Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers

• Meet operational metrics

• Conduct CHR systems trainings to external CHR customer representatives

• Manage reconciliation of daily, weekly, monthly, and quarterly reports

• Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR's value proposition

• Act as a resource and support for peers when needed

• Understand and utilize CHR's project-based delivery model to find process improvements and cost savings within area of responsibility and/or team

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma and/or GED
• Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 1 year of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Ability to travel up to 5% (domestic and/or international)
• Site Specific: Fluent in English and the primary language of the applicable region

Preferred:

• Bachelor's degree from accredited college or university
• Excellent customer service skills
• Proficient in Microsoft Office Suite of programs
• Ability to present to a variety of audiences
• Strong written and verbal communication skills
• Ability to think critically, analyze data and solve problems quickly and accurately
• Ability to work in a team oriented and fast-paced environment
• Ability to prioritize and handle a variety of tasks
• Continuous improvement mindset
• Ability to adapt to an ambiguous and changing environment
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$20.94 - $33.12

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page