Business Support, Communication Skills, Data Analysis, Data Management, Document Management, ERP (Enterprise Resource Planning), Identify Issues, Logistics, Logistics Management, Mail Processing, Meeting Minutes, Operational Support, Order Delivery, Project Control, Project Execution, Project/Program Coordination, Project/Program Management, Reconciliation, Root Cause Analysis, Sales Management, Source Code/Configuration Management (SCM), Standard Operating Procedures (SOP), Support Documentation, Systems Administration/Management, Trend Analysis
This core execution role within the OGSC Fulfillment Department reports to the Logistics System Manager, owning end-to-end execution work for the Infor Nexus OMS, covering daily operation support, data analysis, document maintenance, project coordination and global stakeholder engagement, to ensure stable OMS operation and reliable business support.
- Daily System Support • Handle routine OMS inquiries and support tickets, including account management and basic operational guidance. • Conduct preliminary troubleshooting, escalate complex issues to the manager, and follow up on rectification. • Assist with OMS training delivery, material sorting and post-training tracking. • Maintain global supplier account ledger, coordinate with OMS Provider for daily account maintenance. 2. Data Management • Perform daily OMS/TMS data reconciliation, assist with root cause analysis for discrepancies. • Conduct basic business data analysis, identify abnormal trends and report to the manager. • Assist with business visibility report development, update and distribution. 3. Document & Process Support • Assist with OMS document management, including sorting, archiving and version control of SOPs, project files etc. • Summarize work pain points, propose optimization suggestions, assist with process standardization. • Regularly sort work outcomes and provide structured briefings to the manager. 4. Project Coordination • Assist with OMS implementation and ERP integration project execution, including requirement collection and progress tracking. • Coordinate with global teams for project information synchronization and deliverable follow-up.
- Attend project meetings, draft meeting minutes, track action items and manage project documents. 5. Global Stakeholder Collaboration • Conduct daily communication with internal/external partners to ensure smooth information flow. • Assist with global stakeholder engagement, requirement collection and information synchronization. • Attend sync-up meetings and complete meeting minutes drafting.
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Protective Industrial Products Inc