Logistics Specialist - Junior

Logistics Specialist - Junior - Epitec Skip to content

• Home

• About

• TalentBurst - Acquisition

• What We Do

• Contingent Talent

• Employer of Record

• Direct Hire

• Statement of Work

• Executive Search

• Work at Epitec

• State Local Government and Education

• Jobs at Epitec

• Contact

Search Jobs

Search Jobs

• Home

• About

• TalentBurst

• What We Do

• Contingent Talent

• Employer of Record

• Direct Hire

• Statement of Work

• Executive Search

• Work at Epitec

• Jobs at Epitec

• State Local Government and Education

• Contact

• Privacy Policy

• Terms of Service

Logistics Specialist - Junior

By / September 11, 2026

• Location: Framingham, Massachusetts
• Type: Contract
• Job #106813

Job Title: Logistics Specialist - Junior

Contract Duration: 1-month possible extension/conversion

Location: Framingham, MA

Work Arrangement: Remote

Summary

This role provides logistics support to Inbound Transportation Vendors and Carriers. They ensure timely and effective communication with both parties addressing performance issues, conducting new vendor set-up, assisting with order submission, etc. The role works cross-functionally providing support to Transportation Planning Analysts and other areas within Logistics. The individual performs systems administration duties to support vendor and carrier related issues and service needs.

Responsibilities

• Provides a high level of service to vendors and carriers. Responds to incoming calls and inquires timely and effectively, maintaining a high level of on-duty call time
• Creates cases within Service Now for all incoming calls to use for reporting (reason for call).
• Answers vendor questions relative to routing requests, purchase order start-ship and cancel dates, website specifics, and POE shipments.
• Establishes new user profiles, and provides access to the E-Routing website Maintains vendor location codes
• Performs case-by-case analysis of vendor locations database to ensure accurate access for vendors. Ensures accurate provision of user accounts to prevent inadvertent or intentional access to unauthorized data.
• Provides support to vendors using FOM (Freight Order Management) and assists vendors to achieve success in E-Routing. Confirm shipping authorization numbers, modifies existing routings, cancels routings already assigned a carrier and verifies carrier pick-up dates for vendors as needed. Analyzes and troubleshoots E-Routing issues.
• Performs systems administration duties to support vendor and operational needs.
• Educates vendors on the benefits and requirements of using E-Routing. Assists them in initial submission of orders.
• Processes vendor code adds for existing vendors.
• Supports Associate Planning with carrier performance issues and inquiries. Assist with the proactive management of carrier and vendor performance and problem resolution.
• Interacts with Planning Analysts relative to vendor issues on carrier pick-ups and potential service issues. Collaborates for resolution.
• Must be flexible to accommodate coverage schedules as is required by the business. May be required to work Holidays when the office is closed

Minimum Skills/Experience Required

• 2-5 years of customer service, supply chain, merchandising/planning, distribution experience
• Outstanding communication skills and phone call etiquette
• Ability to Multitask and work in a fast paced environment
• Ability to confidentially interact with all levels of Management
• Ability to embrace change/changes in priorities
• Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus
• Strong ability to work as part of a team and be receptive to other points of view
• High attention to detail
• Flexible and willingness to work overtime as requested
• Basic knowledge of Microsoft Office (Word, Excel and PowerPoint)

Minimum Skills/Experience Preferred

• College Degree
• ServiceNow
• NICE (formerly CXONE)

#LI-MM1

• Apply Now
• See All Jobs

Previous Job Listing

Next Job Listing

• Jobs at Epitec
• Privacy Policy
• Terms of Service

Copyright 2026 Epitec

Scroll to Top