Logistics Specialist

Summary:

This role is responsible for: supporting inbound and outbound freight management, primarily in North America but also supporting occasional international shipments as needed; working with customer service, external customers, and distributors regarding shipment scheduling and management to meet timing and cost expectations; and addressing questions and complaints in a timely manner. This role will: coordinate with Operations, Procurement, Customer Service, and Shipping to stay on top of all account requirements; respond in a timely manner to customer questions and complaints; notify customer service about schedule changes or delays; cultivate positive relationships with carriers, customs authorities, customers, and internal functions; and provide insight into improvement opportunities.

Responsibilities:

· Coordinate and manage inbound and outbound shipments, including air, road, rail, and maritime

· Monitor and manage shipments to ensure OTP (on-time pick-up) and OTD (on-time delivery)

· Accurately load information into the system and complete necessary paperwork

· Act as a liaison between customer service and carriers to ensure timely scheduling and pick up

· Schedule pickup and deliveries per Ranpak guidelines

· Submit ASN (advance shipping notices) using vendor portal

· Work with logistics providers to secure Ranpak and customer needed cost and timing

· Support business initiatives including lead time and cost reduction, new product development, and leaning of logistics network

· Timely delivery of performance reports of logistics providers

· Audit freight bills and work with carriers and distributors to correct improperly billed invoices

· Effectively resolve any issues that may arise in relation to logistics

· Actively participate in departmental meetings

· Actively engage in solving crisis situations that would affect the company and is constantly concerned with process improvement

· Develop and maintain logistics procedures and task tracking

· Other tasks assigned by the supervisor/manager

Required:

· At least three years of experience in logistics or transportation

· Demonstrated interpersonal, communication, organization, and problem-solving skills

Preferred:

· Associates Degree in Transportation, Logistics, Supply Chain, Business Administration or related course of study

· Experience with a manufacturing company that has a global footprint and supply chain

· SAP experience

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law