Logistics Support Representative

Location: RemoteSchedule: Full-time, 8-hour shifts during core business hours (typically late morning through early evening). Weekend availability may be required based on business needs.Openings: 3 positions available supporting different U.S. time zones.Position OverviewWe are seeking customer-focused professionals to support live order operations in a fast-paced, high-volume environment. This role is responsible for managing active orders, assisting customers and service providers, resolving delivery issues, and ensuring a seamless customer experience.Key Responsibilities+ Manage live orders and ensure service providers are assigned appropriately+ Handle inbound and outbound customer support calls+ Respond quickly to customer inquiries, concerns, and escalations+ Process refunds, order cancellations, and account updates+ Follow established support workflows and escalation procedures+ Assist with onboarding, training, and account-related questions+ Accurately document interactions and resolutions+ Monitor active orders and troubleshoot issues impacting completion+ Collaborate with internal teams to support daily logistics operationsRequired Qualifications+ Previous call center, customer service, or support experience+ Strong communication and problem-solving skills+ Ability to multitask in a fast-paced environment+ Comfortable handling customer concerns and escalations+ Strong computer navigation skills+ Experience with data entry+ Proficiency in Microsoft Excel and Google SheetsPreferred Qualifications+ Logistics, transportation, dispatch, or operations experience+ Technical support experience+ Experience supporting live operations or high-volume service environmentsWhat We're Looking For+ Strong sense of urgency and attention to detail+ Ability to work independently in a remote environment+ Excellent organizational and time-management skills+ Customer-first mindset with a focus on delivering positive outcomes+ Comfortable navigating multiple systems simultaneouslyJob Type & LocationThis is a Contract position based out of Jacksonville, FL.Pay and BenefitsThe pay range for this position is $21.50 - $21.50/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Aug 21, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.