Accounting, Analysis Skills, Best Practices, Brokerage, Business Case, Business Strategy, Capacity Management, Cargo/Freight, Carrier Quality, Channel Strategies, Coaching, Communication Skills, Corporate Policies, Cross-Functional, Customer Service Management, Customer Support/Service, Detail Oriented, Disciplinary Action, Establish Priorities, Facebook, Financial Planning, Forecasting, Leadership, Logistics, Logistics Management, Mentoring, Microsoft Exchange Server, Organizational Skills, Partner Sales, Performance Analysis, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Quality Metrics, Regulations, Reliability Engineering, Sales Support, Staff Requirements, Standard Operating Procedures (SOP), Succession Planning, Supply Chain, Team Lead/Manager, Transportation and Logistics, Truckload Freight, Tuition Reimbursement, Writing Skills
Logistics Support Supervisor - 3rd Shift - 11720 - TQL
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Logistics Support Supervisor - 3rd Shift
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General information
Country
USA
State
Texas
City
San Antonio
Descriptions & requirements
About the role:
The Logistics Support Supervisor is responsible for the strategic oversight, real-time shift management, and overall performance of a high-volume logistics support service center shift. This position directly supervises 2+ Team Leads and maintains indirect accountability for 30+ full-time agents.
Serving as the shift's primary operational leader, this role maintains continuous visibility over live service queues, dynamically shifting staff allocations and managing coverage intervals to protect real-time service levels. Beyond live floor execution, the Supervisor owns shift-wide succession planning, actively profiling and developing high-potential staff to accelerate employee career progression. Supervisors are accountable for optimizing departmental efficiency and executing cross-functional business strategies.
What's in it for you:
Competitive compensation
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
Advancement opportunities with structured career paths
Employee referral bonus opportunities
Certified Great Place to Work with 900+ lifetime workplace award wins
What you'll be doing:
- Lead the operational performance of the department, monitoring multi-team queue activity (inbound, outbound, and digital workflows) and executing real-time strategic adjustments to meet departmental service level goals
- Coach, develop, and manage Team Leads; ensure they are effectively driving frontline accountability, enforcing performance standards, and executing agent-level skill growth
- Review and analyze department-wide performance metrics (QA accuracy, productivity, abandon rates, service levels) to implement high-level adjustments and improve overall carrier experience
- Review business cases compiled by Team Leads and provide final administrative sign-off and approval for all hires, terminations, formal performance evaluations, and disciplinary actions
- Partner strategically with Sales, Quality, Training, and Executive Leadership to resolve systemic operational issues, standardize organizational best practices, and improve workflows
- Track big-picture performance trends, recommend, and implement scalable process improvements to enhance reliability and minimize operational frictions
- Own shift-capacity planning; analyze volume forecasts and attrition data to project future staffing needs and submit formal headcount recommendations
- Serve as the final authority for high-level customer, carrier, or operational escalations that bypass the Team Lead level, using data and standard operating procedures (SOPs) to prevent repeat system issues
- Primary incident coordinator during major system outages, severe weather events, or critical service disruptions, coordinating directly with IT to restore operational stability
- Enforce total compliance across all teams regarding corporate policies, internal standard operating procedures, and strict transportation/logistics industry regulations
What you need:
- 1+ years of leadership experience in a fast-paced customer service industry required
- Ability to work 11pm - 7am
- Proven experience managing front-line leaders or large teams highly preferred
- Bachelor's degree in business, supply chain, or related field preferred
- Ability to manage, mentor, and track the professional growth of front-line leaders
- Ability to prioritize requests and handle changing priorities seamlessly
- High level of professionalism working with many levels of the organization
- Excellent organizational skills with keen attention to detail
Where you'll be: 6010 Exchange Parkway, San Antonio, Texas 78238
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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