Loss Mitigation Specialist

Dominion Financial Services

Baltimore, MD

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, Alliance/Partner Management, Artificial Intelligence (AI), Asset Management, Business Strategy, Capacity Analysis, Commercial Loans, Commercial Real Estate, Communication Skills, Construction, Continuous Improvement, Credit Analysis, Credit and Collections, Customer Escalations, Customer Experience, Customer Relationship Management (CRM) Systems, Decision Support, Detail Oriented, Emerging Technology, Finance, Financial Analysis, Financial Services, Forebearance, Legal, Liquidity, Loan Extensions, Loan Portfolio, Loan Review, Loan Servicing, Loans, Loss Mitigation, Mortgage Lending, Mortgage Servicing, Negotiation Skills, Operations, Organizational Skills, Past Due Accounts, Problem Solving Skills, Process Improvement, Productivity Management, Property Rentals, Real Estate, Record Keeping, Risk, Risk Management, Time Management

LOCATION

Baltimore, MD

POSTED

1 day ago

Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Loss Mitigation Specialist to join our rapidly expanding team and contribute to our mission of empowering real estate investors across the nation.

At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.

This role serves as the first escalation point for loans experiencing performance challenges, including payment delinquency, project delays, borrower liquidity constraints, or maturity default risk. The Loss Mitigation Specialist will work directly with borrowers and internal teams to identify solutions that restore loan performance and protect portfolio value.

This position plays a critical role in preventing loans from transitioning to Special Assets by developing practical, borrower-focused resolution strategies.

Our Company Core Values:

Integrity
Accountable & Dependable
Team Centric
System & Process Oriented
Service Ethic
Organized Efficiency - Risk Management & Compliance

In This Role You Will:
Early-Stage Risk Intervention

Monitor and review loans flagged for delinquency, performance issues, or borrower distress.
Partner with Relationship Managers to evaluate borrower circumstances and identify potential resolution paths.
Conduct borrower outreach to gather updated financial and project information.

Loss Mitigation Strategy Execution

Evaluate potential solutions including:
Loan payment plans
Short-term forbearance
Loan extensions
Partial paydowns
Exit strategy adjustments
Recommend appropriate mitigation strategies aligned with company risk guidelines.

Borrower Communication

Maintain professional communication with borrowers regarding delinquent accounts and mitigation options.
Clearly outline expectations, documentation requirements, and resolution timelines.
Document borrower interactions and action plans within servicing systems.

Portfolio Monitoring

Track the status of all active mitigation cases.
Ensure follow-up actions and deadlines are met.
Maintain accurate records and reporting related to mitigation efforts.

Internal Coordination

Collaborate with Servicing, Relationship Managers, Legal, and Special Assets teams when necessary.
Escalate cases that cannot be resolved through mitigation to the appropriate internal stakeholders.

Process Improvement & Innovation

Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience.
Leverage available technology and AI-powered tools to streamline administrative tasks, improve communication, and support decision-making.
Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management.

Requirements:

Bachelor’s Degree in Finance, Business, Real Estate, or related field.
3–5+ years of experience in loan servicing, loss mitigation, collections, or asset management.
Strong borrower communication and negotiation skills.
Ability to analyze borrower financial information and assess repayment capacity.
Experience managing delinquent or at-risk loan portfolios.

Preferred Experience

Experience with real estate lending, bridge loans, or construction lending.
Background in private lending, mortgage servicing, or commercial lending.
Prior experience with AI tools is a plus
Familiarity with loan servicing platforms and CRM systems.

AI-Enabled Workplace
Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.

Benefits:

Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Paid time off

While At Dominion You Will Enjoy

Company outings & social events
Virtual events
Professional development and AI training opportunities
Access to leading AI tools, including Claude
Companywide competitions and raffles
Personal Financial Workshops
Orioles Season Tickets

About the Company

Dominion Financial Services

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