Loss Mitigation Specialist

• Serve as the Single Point of Contact (SPOC) for delinquent or high-value mortgage accounts.
• Maintain consistent borrower communication and provide guidance on available loss mitigation options.
• Contact borrowers to negotiate and implement loss mitigation solutions (loan modifications, short sales, deeds in lieu).
• Assist borrowers with account inquiries, payment options, and loan status updates.
• Manage inbound and outbound calls while delivering high-quality customer service.
• Evaluate borrower financial situations and recommend appropriate loss mitigation solutions.
• Coordinate with internal departments including loss mitigation, escrow, and collections teams.
• Handle complex cases including bankruptcy accounts, liquidation outcomes, and specialty borrower situations.

• High school diploma or GED required.
• 2+ years of experience in mortgage servicing, loss mitigation, collections, or customer support.
• Experience handling borrower communications and delinquent mortgage accounts.
• Strong customer service, negotiation, and problem-solving skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).

Required qualifications for the position include: 

• Associate’s degree from an accredited two-year college.
• Prior experience as a SPOC or Loss Mitigation Specialist in mortgage servicing.
• Experience with mortgage servicing systems such as MSP, Black Knight/LPS, or Sagent.

hr@workway.com