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LOSS PREV/CUSTOMER ENGAGEMENT SPEC

Fred Meyer
  • Portland, OR
  • Part-time
10 days ago

Job Description

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- High School Diploma or GED
- Strong attention to detail
- Demonstrated ability to maintain confidentiality and protect sensitive information
- Ability to work in a fast-paced environment
- Ability to work within strict time frames/resolute deadlines
- Strong critical thinking skills, attention to detail and ability to draw conclusions

Desired
- Ability to speak a second language
- Knowledge of Kroger policies, procedures, and organizational structure- Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Acknowledge customers in a friendly manner as they enter and exit the store
- Maneuver in the store's entry and exit areas
- Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
- Respond to activations of Electronic Article Surveillance (EAS) systems
- Assist customers with deactivation of EAS devices
- Answer customer questions concerning the location of items or sections within the store
- Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
- Assist customers with bascarts that may lock up with Purcheck
- Report safety concerns to supervisor
- Comply with corporate policies and promote/follow company initiatives
- Maintain flexibility to work any shift
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Numbers & Facts

LocationPortland, OR
Job TypePart-time
IndustryFood and Beverage Production
Company Size10,000 employees or more
Year Founded1883
Websitehttps://jobs.kroger.com/fred-meyer/go/Fred-Meyer/587600/

About Company

Want to do more with your career?

Fred Meyer is based in Portland, Oregon, with over 130 stores throughout Oregon, Washington, Idaho & Alaska. Fred Meyer offers one-stop shopping with employment opportunities in apparel, housewares, food, pharmacy and home electronics as well as in our division office.

Why Work for Fred Meyer?

Great People – Challenge. Growth. Fun. Success. We foster an environment encouraging Associates to learn and develop while helping them pursue their career interests.

Great Culture – Gathering Associate feedback is an integral part of the continuing success of Fred Meyer. We offer unique programs giving Associates an opportunity to provide direct feedback to improve our processes and procedures.

Great Community – Buying locally whenever possible, giving back to each community we serve and encouraging volunteerism – these each play an important role in our reputation as a good neighbor.

We are always searching for individuals who share our passion for service, leadership, honesty and diversity. Whether you like working with people, numbers or ideas, you can find a home at Fred Meyer. And with stores and offices across the Pacific Northwest, we have opportunities for talented individuals with a passion for people and a passion for results.

Skills

  • Accounts Payableunmatched
  • Customer Support/Serviceunmatched
  • Customer/Consumer Behaviorunmatched
  • Customer1unmatched
  • Detail Orientedunmatched
  • Diversityunmatched
  • High School Diplomaunmatched
  • Information/Data Security (InfoSec)unmatched
  • Loss Preventionunmatched
  • Resolve Customer Issuesunmatched
  • Surveillanceunmatched
  • Time Managementunmatched

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