Essential Functions & Responsibilities:
• Accurately manages and maintains files for garnishments, tax levies, subpoenas, and other legal notices in compliance with federal and state regulations.
• Coordinates required action on subpoenas and legal requests, ensuring timely response and data integrity.
• Monitors financial activity and trends for potential fraud indicators and coordinates with other departments on resolution.
• Reviews auto-close reports for accuracy and identifies patterns requiring further investigation.
• Conducts weekly DVR system checks to ensure functionality and quality of surveillance across branches.
• Collaborates with IT and facilities to address technical issues that compromise security infrastructure.
• Responds to internal and external inquiries professionally, utilizing strong knowledge of loss prevention procedures. Escalates complex cases to management when necessary.
• Maintains detailed, organized, and up-to-date case files and audit trails.
• Identifies process inefficiencies and recommends improvements to enhance security and operational controls.
• Maintains a member first mindset.
• Upholds core values and builds team member and customer relationships.
• Completes all training as required.
• Performs other duties as assigned.