Loss Prevention Coordinator

Location: Hybrid (Rockford, IL or Jacksonville, FL)Schedule: Monday- Friday, 8am- 5pm CST; 9am- 6pm EST, on call rotationSalary: $48,000 - $52,000 annually based on experience

What work will you perform?As a Loss Prevention Coordinator, you will play a critical role in protecting Landstar's drivers, agents, customers, and the motoring public by responding to safety-related incidents and commercial motor vehicle accidents. You'll be a trusted resource during time-sensitive situations, making sound decisions while ensuring compliance with federal motor carrier safety regulations and company policies. This role is ideal for someone with strong administrative customer support experience who remains calm under pressure, communicates confidently, and enjoys solving complex problems. As you grow in the role, you'll gain valuable expertise in DOT and FMCSA regulations and transportation operations in a fast-paced environment where your work has a direct impact on safety and regulatory compliance.Essential Responsibilities:

Receive inbound calls from drivers, agents, customers and the motoring public on safety related issues.Respond immediately to accident hotline, handling outbound calls in response to safety related concernsComplete data entry of accident requirements and recordEnsure compliance with federal regulations in aspects of DOT accident reporting, post-accident testing and reasonable suspicion testingDecision making specific to crash rulingPerform operator reviews and determine training needed and execute disciplinary actionManage correspondence from the motoring public when complaints are safety relatedAnalyze driver safety records and communicate disposition

Minimum Experience and Qualifications:

High school diploma or general education degree (GED) required

One year of customer support in an administrative setting

Preferred Experience and Qualifications:

One year of DOT transportation/logistics experienceOne year of fraud experienceCombination of both

Knowledge, Skills, and Abilities:

Proven independent decision-making skills

Ability to follow verbal and written instructions

Effective communication skills; must be able to retain and relay crucial safety informationAccuracy in reporting crucial, confidential details to management related to possible increased liability/exposureExcellent organizational skills with the ability to prioritizeAbility to solve practical problems and deal with a variety of concrete variables in situations where limited standardization existsCapacity to maintain composure in emotionally charged situations and/or escalated conversation.Ability to travel as required (up to 5% travel)Availability for on call rotationMust be available for all safety emergencies and capable of working autonomously in escalated safety situations

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.