Loss Prevention Officer (Customer Central)

The Loss Prevention Officer works cross-functionally to provide a safe, secure and low shrink workplace in all facilities including the distribution center, Customer Care call center, and Customer Central corporate office by performing the following main duties:

• Ensures safety of employees.

• Oversees access into and out of facilities.

• Conducts investigations and interviews related to theft and safety incidents

• Monitors alarm and camera equipment to ensure adherence to physical security policies and procedures.

• Creating effective partnerships both in the field and at Customer Central that can be leveraged to achieve the Company’s goals, such as shrink control, inventory.

• Through Exception Based Reporting (XBR), analyzes data to determine internal dishonesty and threats

• Monitors employee compliance to safety policies and procedures.

• Completes daily, weekly, and monthly audits.

• Investigates safety and security issues.

• Assists other loss prevention staff on store related investigations and interviews.

• Additional duties and projects as required.

Required Education and/or Experience

High school diploma or GED equivalent; additional 1 - 2 years of related experience in a loss prevention or security capacity preferred.

Required Computer and/or Technical Skills

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint or Google Suite equivalents. 

Core Competencies:

Communication Skills

Must be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills.  Communication should be consistently constructive and professional. 

Decision Making and Problem Solving Skills

Able to define problems, collect data, establish facts, and draw valid conclusions.  Able to analyze results at a micro and macro level and present findings.  Makes routine decisions following established policies and procedures; collaborates with manager to gain assistance when complex issues arise. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift

• Use hands to finger, handle and feel

• Reach with hands and arms

• Talk and/or hear

• Stand for up to 2 hours at a time regularly

• Walk or move from one location to another

• Periodically may need to climb, balance, stoop, kneel, or crouch

• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally

• Punctuality and regular attendance consistent with the company’s policies are required for the position.

• Average work week is 40-45 hours, which can vary depending on business need.

• The work environment for this position is a moderately noisy office setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees.  Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. ​The company reserves the right to modify this job description with or without notice. 

EEO Statement:

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws.  The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law.  The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at  (317) 613-6890 or email us at talentacquisition@finishline.com.  A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)