Lost & Found Dept Account Manager in San Diego International Airport - Salary: 69k-71k plus Benefits
Hallmark Aviation Services
San Diego, CA
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JOB DETAILS
SKILLS
Airport Management, Analysis Skills, Aviation Industry, Budgeting, Coaching, Communication Skills, Computer Software, Cost Allocation, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Quality, Detail Oriented, Interpersonal Skills, Leadership, Lift/Move 70 Pounds, Microsoft Excel, Microsoft Word, Operations Management, Operations Processes, Organizational Skills, People Management, Problem Solving Skills, Project Planning, Project Tracking, Quality Metrics, Records Management, Sales Management, Service Level Agreement (SLA), Staff Development, Staff Requirements, Staff Training, Storage Area Network (SAN), Telephone Skills, Time Management
LOCATION
San Diego, CA
POSTED
30+ days ago
Hallmark Aviation Services is Seeking an Account Manager for the Airport Lost and Found Department at San Diego International Airport.
The Account Manager leads the operational and administrative processes for the Airport Lost and Found Department while coordinating with Airport to meet high quality standards.
Join our team that is committed to providing the best customer service to all guests and/or visitors of the SAN Airport. The Lost and Found Department functions will include but will not be limited to the following:
Assist walk-in customers during business hours
Answer phones during business hours
Maintaining and updating the Lost and Found system
Research and verifying validity of all information before release
Collect lost items from Terminals and various other areas of the airport grounds.
Photographed and logged items
Receive, count, document, and secure items in a lockable container such as a safe.
Movement of Goods and Materials
Represent Hallmark at airport meetings and functions
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure that account operates according to schedule and service level agreements
- Recruit, interview, and hire staff
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Ensure cross training as well as provide new and refresher training for staff members
- Manage attendance records and ensure appropriate shift coverage
- Handle discipline and motivation issues
- Process promotion, demotion and termination paperwork
- Enforce safety, security, and grooming standards
- Administer performance reward programs
- Control the budget for labor costs and allocation
Required Skills
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- Proven LEADERSHIP abilities and ORGANIZATIONAL skills
- Excellent interpersonal, coaching and counseling skills
- Understand that staff development is a leader’s responsibility
- Self-driven focus on Customer and Client satisfaction
- Ability to excel under pressure of meeting extreme deadlines
- Able to communicate effectively, both verbally and in writing
- Experienced in planning a roster and monitoring work schedules
- Able to solve daily problems and make quick decisions within the operation
- Flexible and able to promote positive attitudes from subordinates
- Computer Software (Word & Excel)
- Able to work varied hours
- Minimum 18 months previous airport experience preferred
- Must be able to work Weekends and Holidays
- Detail oriented and well organized
- Able to communicate effectively, verbally and in writing
- Basic knowledge of airline terminology is a plus
- Experience developing and implementing project plans.
- Able to solve basic problems within the operation
- Occasional lifting of up to 70lbs.
Required Experience
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required
About the Company
H
Hallmark Aviation Services
Hallmark Aviation ServicesHallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to you, our Client, your Customers, our 800+ Employees and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. And these principles will guide us to even greater achievements in the coming years.
Combine these factors with our genuine passion for the airline industry, as well as our financial strength through our strategic partnerships with Swissport and QANTAS, and we have an unbeatable formula for success – not solely for Hallmark, but for you, our Client.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Travel, Transportation and Tourism