Position Summary
The role of the Lot Attendant is to complete the customer interaction pleasantly and courteously while ensuring safety. They are key players in delivering exceptional customer service.
Responsibilities
Make exceptional guest experiences the priority in every interaction.
Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
Maintaining a ready-to-serve posture that is welcoming to guests
Make eye contact and smile to all guests to acknowledge them.
Prioritize assisting guests before other tasks.
Working efficiently, without rushing, to assist guests
Use VPNE-preferred word choices while speaking with guests.
A lot attendant must monitor the parking lot for any signs of a suspicious activity or security breaches. They must also report any incidents to the appropriate authorities.
Maintaining cleanliness: A lot attendant must ensure the parking lot is clean and debris-free, including picking up litter and emptying trash cans.
Years of Experience: Entry Level
Language Skills: Proficient in English, both verbally and written
Education Requirements: High School Diploma/GED
Requirements:
Ability to effectively maneuver around various locations inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions.
Ability to receive medical and security clearance for one or more locations
Possess the manual dexterity to operate essential garage equipment, including pay-on-foot machines and garage barriers.
Strong sense of customer service
Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
Be at least 18 years of age.
Be able and willing to smile during every customer interaction.
Maintain uniform standards while around the job-site.
Skills
Ability to create relationships with customers.
Organization
Strong problem-solving abilities
About Us
VPNE Parking Solutions is the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, universities, events, and hospitality companies throughout the nation.
At VPNE we help our clients maximize the value of their parking and transportation assets with our differentiating customer care and our expert, business-driven management services.
Founded in 1990, VPNE provides custom designed parking, transportation, and support services solutions to the Healthcare, Hospitality, Real Estate, Education, and Event Industries. We believe our responsibility is to drive our client's business and build their brand.
Our Approach
We spend time truly understanding our client’s business and values. We then design a parking and transportation operations plan to enhance their business and build their brand with our expert management, extraordinary people and exceptional service. We also provide additional services to ensure that all aspects of our clients' business is successful and their customers are happy.
By making VPNE "The Employer of Choice", we attract and retain impressive people. We treat our team with respect and help them develop professionally as well as personally. We provide health, dental, vision, and life insurance, 401k, tuition reimbursement as well as industry leading management training from the Disney Institute in Orlando, Florida and the Ritz Carlton headquarters in Chevy Chase, Maryland.