LOUNGE MANAGER

Montana's Best Casinos is looking for a motivated and outgoing Lounge Manager to join our team. We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all their needs without them even having to ask. We are service aficionados.

As a Lounge Manager, you will:

• be responsible for the following areas: customer service at your location, supervisory decisions consistent with Casino Operations standards, policies, and procedures, assist in planning, leadership, developing, organizing, and follow up in these areas: controllable expenses, sales increases, inside gross margin, proper security and control of corporate funds, shortage controls, promotional programs, and monitoring competitors.
• set the proper example for co-workers in terms of professionalism, attitude, and teamwork in the areas of customer service and casino operations, responsible for overall maintenance and cleanliness of the lounge, and hiring of employees, discipline, when necessary, succession planning for promoting employees and controlling unnecessary turnover.
• always conduct yourself in a professional manner when dealing with customers, employees, vendors, district managers, corporate employees, or operations staff, and ensure a safe environment for employees and customers.
• know and/or perform duties of the Floor Runner, Bartender, Bookkeeper, and Assistant Manager, grow location revenue by having an effectively managed location, including hiring and training the best employees available, delivering exceptional service, maintaining proper staffing, keeping the property clean and safe, evaluating competition, knowing your player base, and being aware of your community's economy.
• ensure the security of the location and company assets, in accordance with policy and procedures, security surveillance equipment operating properly with the best views possible, and reporting deficiencies immediately.
• troubleshoot, repair, and reset signs interior and exterior i.e., window message signs, pole signs, building signs, hours of operations, open/close, advertising of new games, etc.
• supervise, hire, train, orient, and develop succession plans for floor runners, bartenders, bookkeepers, assistant managers, managers in training
• redirect employees: may include career guidance, recognition, retraining, and discipline and/or recommend termination. Develop and support employees in all areas of business, showing leadership and setting the example of company standards by being fair and consistent in all areas of employment including requests for time off, conduct logs,
• attendance logs, cash logs, writing schedules to the needs of the business, and being able to adapt to situations on short notice
• effectively prioritizing, organizing, delegating, and following up on all tasks to be accomplished.
• perform administrative tasks that include audits, bookkeeping, payroll, record and file maintenance, ordering and invoicing for casino and liquor stores, advertising, public relations, making daily deposits, and daily report writing.
• all service forms will be entered on the smart sheet link and tickets uploaded at the time- the service form. Audit machines for accuracy of hard & soft meters, times, dates, program numbers, version numbers, VGM #, and manual service forms can be filled out and attached the tickets to be kept on location, corrections, follow-up done on time on state inspections
• prepare and complete liquor orders, check in deliveries, stock liquor store, and maintain the business at company standards, prepare liquor store for audits and have full knowledge of the liquor audit process, keep a running book for the liquor store up to date and accurate at all times, and keep a running book for the liquor store up to date and accurate at all times.
• submit paperwork to the corporate office, accident reports, incident reports, snow removal logs, meeting agendas, timecards, upload sheets, vendor service forms, state service forms, etc., enforce all company policies and procedures, and delegate duties to qualified employees as not to be working excessive overtime for themselves or employees.
• need the ability to work 40 hours a week, be responsible for holding monthly team meetings, and have a way to be contacted. (phone, cell phone, message phone)
• merchandising; to include inventory, receiving, pricing, stocking, displaying, rotating of bar inventories, and auditing of liquor store inventory.
• order casino merchandise to maintain an in-stock supply, utilizing best buying practices, and invoicing for liquor & casinos
• ability to monitor Real Rewards activity to ensure the integrity of the club i.e., customer tier levels, ability to come to sound solutions by investigating and troubleshooting.
• effectively maintain accurate pricing on all liquor products for company promotions and according to the state regulations, and effectively balance to 6-week analysis reports.
• coordinate and follow up with corporate office on casino promotions in a timely manner, monitor the participation of staff in company sponsored events and promotions, and bring a team together to fully support such events and promotions.
• ensure a safe environment for employees and customers,
• provide customer service; ensure customers are tended to in a positive and efficient manner. This may include waiting on customers, addressing customer complaints in a professional manner, assisting with special requests, mediating, and finding sound solutions to other issues.
• maintain and/or perform basic repairs of gaming machines and bar equipment, including sending in replacement parts for repair and loaner parts to the appropriate vendor in a timely manner, keeping solutions binders, and equipment logs, machine maintenance logs current and available
• updating the running book for liquor (keeping current and accurate with state regulations)
• maintain a valid Montana Driver's license with an acceptable driving record, and complete any other duties as assigned by supervisors.