Key Responsibilities
- Provide a visible and proactive security presence throughout the location to deter loitering, vandalism, and other security concerns.
- Perform regular audits on physical security and product protection to ensure proper execution using hand-held mobile device.
- Conduct regular patrols of the interior and exterior store premises to identify potential security concerns both on foot and by using a company-owned vehicle.
- De-escalate situations involving both customers and associates using professional techniques.
- Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms.
- Collaborate with store leadership and associates to enforce policies and procedures.
- Escort associates or customers to their vehicles upon request.
- Report any suspicious behavior, safety hazards, or security breaches to the appropriate authorities or management.
- Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken.
- Utilize video management system to detect and prevent unauthorized activities and complete post-incident investigations.
- Review weekly physical security related reports and respond appropriately. On occasion, conduct external theft apprehensions which are in accordance with company policies and procedures, and according to local, state and federal laws.
- Conducts interviews in accordance with local laws and company policy on customers and vendors suspected of theft, reports suspected fraud to AP Management and Investigations team as needed.
- Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
- Helps ensure associates have the tools and resources needed to provide exceptional SMART customer service.
- Prepares, completes, and maintains all case reports related to associate recoveries, Asset Protection apprehensions and Known Theft cases. Records and completes prescribed tasks in Case Management System
- Participates in court hearings, if applicable. Updates case files and maintains relationships with local Law Enforcement
- Validates physical security of the building, per company policy/procedure, throughout the day (Gates, Keys etc).
Required Qualifications
- High school diploma or GED High School or GED or equivalent years of experience in lieu of education requirement, if applicable
- 1 year retail, security, first-responder, or military experience (or related field)
- State-issued driver's license
Preferred Qualifications
- Bachelor's degree Bachelor's Degree - Criminal Justice, Safety, or related security field
- 2 years' big-box retail, security, or military experience
- 2 years' experience with detailed incident report-writing
- 2 years' experience in using physical security systems (CCTV, EAS, etc.)
- State-issued Security Guard License
- First-Aid Certification
- De-Escalation/Crisis Intervention
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.