Loyalty Accelerator Program Agent

Aufgaben About UsWho is Mercedes-Benz Financial ServicesMercedes-Benz Financial Services part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial ServicesWorking at Mercedes-Benz Financial Services is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture. BenefitsWhen working at Mercedes-Benz Financial Services you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduateJob OverviewThe Loyalty Accelerator Program LAP Agent is responsible for delivering comprehensive support for the Mercedes-Benz loyalty program by verifying program eligibility resolving complex dealer inquiries and ensuring accurate processing of loyalty payment waivers. Operating within a call center environment this role provides high-quality service to dealers field staff and internal partners by managing loyalty-related issues facilitating payment waiver programs and coordinating necessary documentation and workflows.The position also ensures compliance with program requirements supports cross-functional collaboration to resolve exceptions and maintains accuracy in financial processing reporting and account management activities. The role also processes funding of Employee Lease contracts as well as the processing of Funding department mail.ResponsibilitiesVerify and confirm eligibility for MB LAP incentive program using the MBUSA Market Support System. Process subsidy claims reversals and ensure all transactions meet program guidelines and accuracy standards. 20Manage loyalty-related issues through the LAP email box. Investigate discrepancies resolve complex scenarios and determine appropriate paths for exceptions and escalations. 20Provide inbound and outbound support to dealers field staff and internal partners. Resolve loyalty-related inquiries educate on program requirements and deliver a high level of customer service. 10Monitor maturing lease accounts with Loyalty Certificates pulled for proper processing and take corrective action as needed including managing payment waiver program inquiries adjustments and account qualification determinations. 15Complete the funding process for all lease extensions and balloon refinance contracts within expected turnaround times. 15Ensure completion of required documentation mail processes ICS Controls maintain compliance reporting. Log and coordinate the workflow for all incoming checks to the Business Center. Reconcile check log weekly for items waiting for deposit. 10Facilitate the funding of Employee Leases as they are contracted by the Employee Lease team. 10 Qualifikationen QualificationsApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of 2 years of overall work experience. Preferred experience includesBusiness-General 2 yearsFunding 1 yearEducationHigh School DiplomaGED is required Bachelors Degree is preferred.SkillsAnalytical skillsAbility to collect data and establish facts and identify trends and variancesPC skillsMicrosoft OfficeProblem Solving SkillsAdditional Skills1 year of NFA Payment Aggregator Alfa COS eValidate Case360 FAW Compass MSS Doc Management WebAMS and MB Advantage preferred.Recommended Prerequisites Discounter Funding Discrepancy Representative Collections Agent Customer Service Representative Posting StatementIf you were not re-directed successfully after clicking the Apply for this job" button please click the following link to search and apply for the role on the local career portal httpsdaimler.taleo.netcareersectionexjobsearch.ftMercedes-Benz Financial Services offers competitive salary performance-based bonuses and a full suite of benefits including 401K with match generous vacation and personal time a Mercedes-Benz car program as well as flexible work arrangements.EEOMinoritiesFemalesDisabledVetsLI-JM2