Lpn, Open Access Triage (69161)

Department: Clinical

Position: Licensed Practical Nurse- Open Access Triage

Employee Category: Non-Exempt

Reporting Relationship: Director of Nursing

Character First qualities:

• Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
• Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
• Flexibility- Willingness to change plans or ideas without getting upset.
• Initiative- Recognizing and doing what needs to be done before I am asked to do it.
• Responsibility- Knowing and doing what is expected of me.

Summary of Duties and Responsibilities:

Responsible for providing practical nursing care and telephonic assistance to Variety Care patients and families. This position supports staff in the Patient Access Center, working collaboratively with both licensed and non-licensed team members to ensure high-quality patient care. The LPN in this role assists the Registered Nurse in triage functions, reinforces patient education and wellness support, and helps facilitate timely communication and coordination across the healthcare team to promote positive patient outcomes.

Primary Duties and Responsibilities:

• Collaborates with the Registered Nurse and providers to facilitate next steps for clinical management of the patient with urgent care, primary care, telehealth or emergency services.
• Identifies patient's personal strengths to reinforce patient education and recruit participation in improving and proactively maintaining their own health.
• Communicates barriers and patient's health needs to the appropriate provider when indicated.
• Accurately documents all patient interactions utilizing the electronic healthcare record (EHR).
• Follows HIPAA guidelines and VARIETY CARE policy and procedures as it relates to privacy.
• Arranges for referrals outside VARIETY CARE, as requested by the provider. Advises patient accordingly. Answers questions regarding the referral.
• Assists with medical emergencies as directed by provider.
• Supports Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Works with all staff to achieve the goals of the "Quintuple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, decrease healthcare costs, advance health equity and improve workforce well-being.
• Advises and participates in other Clinical Services programs such Chronic Disease Management (CDMC), Chronic Care Management (CCM), and Health Access Network (HAN) programs, when appropriate.
• Assists in the training and mentoring of Open Access and Patient Access Center staff.
• Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
• Performs other duties as assigned.