Job Summary:
The Clinical Coordinator II reports to the Director of Clinical Services and is a Licensed Practical Nurse employed by Erlanger Health System. The Clinical Coordinator II is responsible for supervision of all clinical staff members in an Erlanger-owned physician practice.
This position oversees the various clinical and patient flow activities of the physician office. In addition, this position provides direct and indirect patient care under to support practice physicians.
- Supervises and/or performs all patient triaging functions
- Serves as lead OSHA representative.
- Responsible for maintaining Joint Commission compliance standards in all clinical areas, including completely quarterly auditing reports
- Works with the Practice Manager and Director of Clinical Services in establishment of yearly clinical budgets
- Responsible for financial and cost effective management and stocking of clinical supplies, medications, and equipment
- Maintains appropriate charge levels for patient evaluation encounters, outpatient procedures, injections, administration fees and medical supply charges
- Supports other general practice operations in collaboration with the Director of Clinical Services
- Maintains patient confidentiality in all phases of clinical area. The Clinical Manager prepares annual clinical operating and capital budgets, maintains orders, and stocks all clinical supplies and medications for the clinic.
- Assists in handling patient complaints and corrections needed to patient clinical accounts.
- Effectively communicates goals, standards, and expectations among clinical staff members.
- Meets goals related to both, quality and productivity.
- Develops, implements, and monitors: procedures, guidelines, and related plans.
- Works collaboratively with provider to assists in providing care to patients:
- Collect patients history.
- Prepares patient and necessary equipment/supplies for visit.
- Supervises the documentation of all interventions, patient/family responses, medication either dispensed or prescribed, vital signs, etc. in patient chart and/or computer system.
- Administers medicines, draws blood, etc. as directed.
- Obtains approval for and phones in prescriptions as directed.
- Completes lab slips and referral forms as directed.
- With focus on customer service, takes telephone messages from patients, returns messages, and provides information to others as requested/directed. Ensures all conversations by telephone, fax, email, etc. are properly documented by medical staff.
- May schedule patient appointments as directed.
The employee must be credentialed and able to demonstrate the knowledge and skills necessary to provide clinical care appropriate to the age of the patients served in his/her clinic. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective to the patients status. Interpretation of the appropriate information is needed to identify each patients requirements relative to his/her age-specific needs and to provide the care needed as described in established protocols.
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices patient population. Participates in the practices quality improvement process and performance evaluation.
Education:
Required: Graduate from an Accredited School of Practical Nursing.
Preferred: Bachelors degree
Experience:
Required:
- Minimum three years experience in a physician office setting.
- Previous computer experience.
Preferred:
- Previous experience in a physician office or setting.
- Experience or training with IV sedation.
Position Requirement(s): License/Certification/Registration
Required:
Valid license to practice as a Practical Nurse registered in the State of Tennessee. BLS completed prior to going to unit/department and maintained going forward.
Preferred:
Knowledge, Skills, and Abilities:
- Knowledge of health care field.
- Knowledge of specific assisting tasks.
- Knowledge of information that must be conveyed to patients and families.
- Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality.
- Knowledge of medical chart reporting/records.
- Knowledge of medical terminology.
- Knowledge of basic life support procedures.
- Knowledge of grammar, spelling, and punctuation.
- Knowledge of Windows-based software applications such as MS Word and Excel.
- Skills in performing assistance tasks appropriately.
- Skill in tact and diplomacy in interpersonal interactions.
- Skills in understanding patient education needs by effectively sharing information with patients and families.
- Skill in handling paperwork/filing adequately.
- Skill in written and verbal communication.
- Ability to establish and maintain effective working relationships with staff, patients, public, and external agencies.
- Ability to read, understand, write, and follow oral and written information.
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